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- ...wants you to grow and succeed. What you’ll do Serve as the first point of contact for customers seeking assistance via ticketing system on timely manner. Post sales order management and invoicing support. Gather and document relevant information for escalation...
- ...wants you to grow and succeed. What you’ll do Serve as the first point of contact for customers seeking assistance via ticketing system on timely manner. Post sales order management and invoicing support. Gather and document relevant information for escalation...
- ...and place orders as required. Maintain stationery storage areas in a logical, easily accessible manner. Coordinate catering, reservation and event booking requests as required. Maintain telephone lists. Maintain archive register. EDUCATION, QUALIFICATIONS...
- ...monthly and quarterly sales targets. Manage and coach the sales team to follow the complete funnel discipline (lead → test drive → reservation → release). Ensure CRM accuracy, proper follow-up, and pipeline tracking. Support local marketing initiatives including...
- ...Processor Monitor dashboards, automation tools, and pipelines to ensure timely task completion and SLA compliance. Manage rebate reservations, payments, and interconnection approvals. Prepare and submit required documents for utilities and incentive programs. Act...
- ...client communication • Oversee daily operations of Managed Compute queues to ensure SLA compliance, proper triage, and end‑to‑end ticket ownership • Act as an escalation point for priority incidents (P1/P2), recurring compute issues, and client escalations • Drive...
- ...inventory processes. Key Result Areas and Responsibilities A. Inventory Administration Ensure timely review of Freshdesk tickets relating to inventory. Maintain consistent tracking and follow-up of in-transit stock. Respond to store tickets regarding RFID...
- ...You’ve been grinding remote tickets for years. You’ve mastered the queue. You’ve soloed Exchange. You’ve tanked Azure outages and DPS’d your way through AD forests. Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and actually...
- ...projects simultaneously without letting details slip. Tech-savvy and quick to learn new SaaS platforms; comfortable with CRMs, ticketing tools, video conferencing, and basic reporting. High level of empathy, patience, and professionalism, especially when working with...
- ...access, confirm role alignment, and set employees up for success from day one back. ~ Triage and resolve leave-related service tickets with urgency, ensuring all return-to-work actions are completed accurately and within established SLAs. ~ Conduct weekly FMLA/LOA...
6000 - 7200 $ per year
...Summary: Join our team as a Technical Support Representative, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience...- ...SBC and PBX related voice faults on Vodia, Audiocodes, and Sonus/Ribbon platforms. Manage customer correspondence through the ticketing system, escalating and responding within SLA. Raise and escalate faults to upstream carriers and engineering team members....
- ...Job Description The IT Support Engineer (Level 3) is the top internal technical escalation resource, receiving complex tickets and project assignments through the service dispatcher and working closely with the Engineering Manager to ensure all work is completed...
- ...skills with a customer-first mindset. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM or ticketing systems is an asset. Highly organized with excellent time management and attention to detail. A proactive and collaborative...
- ...Strong understanding of process mapping, documentation, and continuous improvement principles. Familiarity with CRM, HRIS, finance, ticketing, and project management systems. Basic SQL, reporting, or data handling capability is advantageous. Benefits Why Join...
- We are mass hiring for Call Center Agents as prior in our Metro Manila sites! Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY! Responsibilities: • Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary...
Sapient Global Services
Pasiga month ago - ...support 60-70 customers per week, providing efficient and meaningful support. Log, manage, and follow up on all customer support tickets Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are...
- ...issues, leading complex troubleshooting efforts, and supporting major IT operational processes. This role assists with managing the ticketing system, oversees IT asset lifecycle work at a higher level, supports system implementations, and contributes to improving the...
- ...skills, attention to detail, and the ability to investigate and diagnose operational issues using SwagUp’s internal tools. Beyond ticket resolution, Customer Care Specialists collaborate cross-functionally with Sales, Warehouse Operations, Logistics, and Sales Operations...
- ...out-of-pocket costs. Send emails and collaborate with departments for customer support. Manage recalls and open dispatch tickets . Respond to customer emails and phone calls. Attempt to retain dissatisfied customers . Serve as the initial...
- ...to: Effectively manage issues through multiple inbound channels including phone/queue calls, email, chat, web forms and client ticketing systems, ensuring timely and professional responses to all customer requests. Implement and maintain Microsoft Azure solutions,...
- ...Educate homeowners on energy production, consumption, and battery functionality. Handle inquiries via phone, email, chat, and ticketing tools. Communicate technical details clearly and in customer‑friendly terms. Troubleshooting & Resolution Resolve activation...
- ...Technology teams. Responsibilities Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com Granting software licenses for Internal technologies and ensuring...
- ...consistency, and timeliness of employee data across the employee lifecycle. This role handles employee data transactions and manages tickets from multiple geographies, delivering high-quality, compliant support that aligns with global service level agreements. Reporting...Remote job
- ...availability, pricing, defects, return rate, opportunity, etc. Daily AMZ Marketplace cancellations. Respond to AMZ customer tickets in portal. Ebay Weekly check on Seller Central for unshipped orders. Daily Ebay cancellations. Respond to Ebay customer...
- ...Purpose of Role The Zendesk Assistant is responsible for managing and responding to customer enquiries through the Zendesk ticketing system in a timely, accurate, and professional manner. The role supports day-to-day customer service operations by ensuring enquiries...
- ...You guide, review, unblock, and occasionally save the day. Lead a dedicated team as their technical go-to Review L2 and L3 tickets and handle the gnarly stuff Own P1 incidents and drive them to resolution without drama Proactive issue management...
- ...instructions, troubleshooting guidance, or escalating more complex problems to higher-level support teams or technical specialists. . Ticket Management: Create, update, and manage service tickets or incident records in the IT service management (ITSM) system, ensuring...
- ...unit test code coverage Documents system components. Create, and maintain features (Low hanging fruit/non critical path tickets) Requirements Qualifications: Experience as a Technical Lead and deep knowledge of frameworks for a given domain (for...
- ...operations, including charging, discharging, and backup functionality Address customer inquiries through phone, email, chat, and ticketing platforms Simplify and communicate technical system details in a clear, customer-friendly manner Troubleshooting &...
