Search Results: 25,302 vacancies
35000 Php
...old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate
- Must have at least 2 years of real time analyst experience in a BPO company
- Must be proficient in English
- Prefer candidates residing in Manila or nearby provinces and...
40000 Php
...reporting with sub-metric drill downs and also summary dashboards have to be published
Trend analysis to be done and data for various time periods readily available
Reports to be generated and published at specific and pre-determined times and days
Qualifications:...
Job Description:
Monitor agent status in real-time.
Monitors inbound operations to ensure optimal staffing levels.
Evaluate adherence and take immediate action to improve performance.
Facilitates real-time discussions with necessary stakeholders.
Responsible in processing...
• Must have at least 2 years of real time analyst experience in a BPO company
• Must be proficient in English
• Schedule: Shifting schedule (including weekends) and may work during holidays
• Salary: 35k - 40k (ALL IN - still depends on their work experience)
• Work...
32000 Php
Qualifications:
College Degree: w/ more than 2 years related Exp. Either Forecasting / Scheduling
Start date: TBA
Salary: 30K to 32K
Shift: Shifting
Work Set Up: Onsite in Pasig
...Join our team today and experience firsthand our dedication to supporting People First.
So what does a Workforce Planner (Real Time Analyst) really do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet...
...Qualifications:
At least 2 years of working experience as a Real-Time Analyst / Work Force Management
Preferably 1-4 Yrs Experienced Employees.
Full-Time positions are available.
~ Willingness to work in rotational shifts
~ Strong quantitative and technical...
...all customer interactions and touch points, we eliminate the time and expenditure of building, staffing, and scaling customer service... ...Role Description
This is a full-time on-site role as a Real Time Analyst located in Quezon City. The Real Time Analyst will be...
...About the Role
As a Real-Time Analyst under the Contact Center Channel, you will
be responsible for analyzing and forecasting the needs of the workforce to ensure
efficient staffing levels, scheduling and resource allocation. The main duties include monitoring staff...
...Transcom is looking for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Pasig site.
Join our Transcom Family as a Real Time Analyst!
As a Workforce Management Real Time Analyst, you will manage all call center...
...for our clients.
Job Overview
The Real Time Analyst plays a key role in... ...staffing performance, and our Real Time Analyst helps lead that charge. If you have a passion... ...effectively utilize resources in real time
Monitor real-time queues and adherence...
...Job Title: ANALYST, REAL TIME
Work arrangement: On-site (Paco, Manila)
Work schedule: Night shift
Job Summary
Main Objectives and Duties:
# Communicates any system downtimes to all stakeholders. - Escalates any system downtime and tool issues to...
...system, ensuring compliance with current training, legislation while balancing needs and cost optimization.
~Update the schedule in real-time, and adjust staff availability, shift times, and training requirements to maximize resource utilization
~Analyze staffing levels...
...of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
Facilitates real-time discussions with necessary stakeholders.
Completes root-cause analysis to determine and quantify reasons for forecast variance...
...Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Workforce Management- Real Time Analyst serves as the primary person in charge of ensuring staffing plans are carried out and adjusted as needed. Daily effort includes...
Main Responsibilities:
Manage the call volume, real time monitoring of intraday, and program break schedules.
Assist operations to maintain service level and create valuable report to do forecasting
Generate ideas for process and service improvement planning.
Use trends...
...Description
Position Purpose:
The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and... ...Adherence based accounts.
Background in Real time monitoring.
Knowledge in reporting and calculation...
...experience to help us succeed, we want to work with you!
Leads in this role get to:
- Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity...
...Responsibility Statements
Examines time and attendance of employees, to ensure the accuracy of the work records.
Monitors employee performance against work schedules and real-time productivity through applications.
Informs the WFM Adherence Clerk and/or Supervisor...
...Essential Functions/Core Responsibilities
Manage Real Time exceptions in a large call center environment
Provide communication to and from Operations and other support departments for escalation of service-impacting issues
Oversee call flow, real time, through...