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- ...timely feedback to the floor. Coordinate and facilitate call calibration and training sessions for call center staff . Publish quality trends, feedback, and improvement/enhancement reports Conduct quality monitoring and coaching sessions. Deal tactfully and...
- The Quality Analyst (QA) is responsible for auditing, ensuring compliance, and improving the quality of contact center transactions across calls, chats, and emails through live, recorded, or side-by-side monitoring. The QA ensures the integrity of operations by identifying...
- ...We are looking for a Quality Manager to lead quality governance and drive continuous improvement within a key engagement. This role reports directly to the Quality Director and plays a critical part in aligning operational performance with business goals. Key Responsibilities...
- ...Role Summary The Quality Engineer will contribute to small and large-scale Agile projects by performing manual and automation testing, retesting defect fixes, and supporting code release initiatives. The role involves test creation based on provided documentation, with...
- ...future business model and operating environment and ensure that actions plans are properly implemented by management Deliver high quality AML Data QA reports in a timely manner with audit issues focused on key risks, root causes, materiality, potential solutions and...
- We are seeking a Quality Assurance Manager who will uphold, strengthen, and continuously enhance the quality and compliance framework of Manulife/John Hancock's Insurance Operations. In this role, you will directly influence customer experience excellence by ensuring operational...
- ...employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Quality Supervisor really do Think of yourself as someone who will provide mentorship, guidance, and career development to members of your...
- ...Unify CX is looking for an extraordinary Quality Analyst to join our motivated and ambitious team. Role: Quality Analyst Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Shifting Schedule | Graveyard Benefits: Day 1 HMO | Day...
- This role offers an exciting opportunity to contribute to the advancement of AI-driven solutions by focusing on quality assurance in low-code/no-code environments. As a Quality Engineer, you will play a key role in testing and validating AI solutions built using platforms...
- ...Position Responsibilities The Quality Assurance Analyst position monitors and reviews research content published by analysts, such as opportunities, contracts, and other information of value to our clients, to evaluate compliance with research quality standards and...
- ...Position Responsibilities: Conduct quality reviews of transactions for accuracy, policy adherence, and error root-cause analysis communicate issues to representatives. Recommend and implement workflow/process improvements, including system enhancements serve as...
- This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. Qualifications Bachelor's degree holder. Ability to assist with process improvement and compliance. Basic understanding...
- We are a Swedish-Philippine trade facilitator based in Sweden building a 'Reliability Layer' for food exports. Our European clients rely on us for complete transparency and predictability. Consequently, our inspection protocols go significantly deeper than typical industry...
- ...Leadership: Mentor junior engineers and drive QE best practices through code reviews. Must-Have Qualifications ~5+ years in Quality Engineering with a focus on automation. ~ Expert-level C# coding skills. ~ Hands-on FlaUI (or WinAppDriver) experience for...
- ...Basic Function The Quality Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements. Essential...
- Description: Manage accuracy and timely delivery of financial and legal documents Ensure that texts, graphics and layout of documents are in correct format Check documents for misspellings Duties and Responsibilities: Qualifications: ...
- ...Job Title: Specialist, Training & Quality Job Description You Will: Monitors, evaluates, and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Reports results of evaluations to appropriate Business...
- ...Position Title: QA Manager Location: Manila, Philippines (On-site / Hybrid) Department: Engineering – Quality Assurance Reports To: Director of Development & Applications Experience Required: 5–8 Years (QA) with 2+ Years of Management Employment Type: Full-...
- ...Job Title: Quality Assurance Engineer Job Description The Quality Assurance Engineer is responsible for ensuring the quality, stability, and performance of platform implementations across the software development lifecycle. This role provides hands-on and technical...
- Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated...
- ...cases as needed. Responsible for reviewing, interpreting, and applying business rules and logic to ensure a high level of software quality, consistency, and repeatability Works closely with Project, Product, Development, and Production Support teams to meet agreed-...
- ...ensuring clarity for the R&D team. Collaborate : Work closely with the R&D and product teams to understand requirements and improve quality. Technical Escalations : Handle advanced technical issues escalated from customer support channels, ensuring timely analysis,...
- ...develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Job Description Quality Analyst in this role get to: Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee...
- ...opportunity located on Diego Garcia in the Indian Ocean. The Contractor shall provide a QM who shall be responsible for the Contractor's quality management program and assure that subcontractors implement a QM program, which meet the requirements of this contract. This...
- Responsible for institutionalizing quality standards, programs and processes to improve operational efficiencies. Initiates creation of test and audit materials that will measure effectiveness of set standards and compliance by production personnel. Attends to matters relating...
- ...Description: Seeking a meticulous Quality Assurance Specialist to ensure excellence in our products/services. If you're detail-oriented with a passion for maintaining high standards, we want you on our team! Duties and Responsibilities: 1. Monitor and...
- ...Quality Assurance Analyst Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone...
- ...Job Title Quality Assurance Specialist Purpose of the role The QA Specialist for GST (Global Support Team) and GET (Global Expert Team) is responsible for ensuring service excellence across first-level and second-level customer support operations. This role focuses...
- ...and highly collaborative culture. . Content moves the world – Avid powers greater creators. Job Summary The Manufacturing / Quality Engineer will play a critical role in ensuring product excellence and operational efficiency. This position provides technical...
- ...blockchain, cloud computing, and data engineering. The company has over 18 years of industry experience and is recognized for its quality, agility, and award‑winning talent development initiatives. We are expanding our QA organization and opening multiple roles across...