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- Work Setup: On-site in Alabang, Muntinlupa Schedule: Shifting Schedules Requirements: > Bachelor's Degree > At least 3 years of QA managerial or equivalent roles (with a total of 6 years' experience in quality and 8 years' overall experience in BPO or Shared...
- Work Setup: On-site in Alabang, Muntinlupa Schedule: Shifting Schedules Requirements: • Bachelor's Degree • QA leadership experience in a shared service or BPO environment • Six Sigma Green Belt, Lean certification, and/or ISO is REQUIRED. • Excellent interpersonal...
- ...improvements to boost efficiency and service quality. Ensure Quality & Compliance Monitor interactions to ensure alignment with QA standards, policies, and client requirements. Provide coaching on communication, documentation, and technical troubleshooting....
- ...business analysts and other stakeholders as part of the requirements and design phases Participating in the deployment phase with QA and other stakeholders to successfully release functionality into the production environment Meeting quality and dateline metrics...
- ...tested in the system before go-live ● Support system migration, data conversion, and validation activities ● Work with developers, QA, and UAT teams to ensure the delivery meets business specifications Project Support & Stakeholder Collaboration ● Serve as a liaison...
- ...internal resources by sharing insights and improving support content. Performance Management : Meet service goals (call volume, QA scores, customer satisfaction, etc.) and apply feedback to improve continuously. #129504; What You Bring ~ Fluency in Japanese...
- ...relevant parties to ensure orders meet required specifications and address pressing issues timely Meet agreed quality assurance (QA) requirements to safeguard quality and standards of work Facilitate smooth PO delivery by maintaining effective communication with...
- ...course • Proven experience in Quality Assurance, preferably within the US Insurance or Health Care industry • 2 to 3 years of hands-on QA experience is preferred • Advanced proficiency in Microsoft Excel, including reporting, dashboard creation, and data management •...
