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- ...onboarding and adoption, and proactively address risk and opportunity. At the same time, you’ll design and deliver scalable customer programs, leveraging automation, segmentation, and insights to support long-term retention and growth. WHY DO WE WANT YOU We are...
- ...customer and client journeys to drive CX transformation ● Expertise in designing and governing SOPs, QA frameworks, and training programs. ● Experience partnering with AI and automation teams to embed technology into delivery. ● Strong track record of coaching...