...with internal customer facing teams to manage customer issues.
Successful applicant will be supporting Ciena's Converged Packet Optical product suite.
Your Responsibilities
Provide remote technical support (via telephone or online) on identified CIENA products...
...telecommunication infrastructure is a must (i.e. DWDM transport system)
~ Technical knowledge in the field of telecommunications (optical systems, L2/L2 switches and routers) is a must
Preferred Qualifications
First-hand experience as technical support engineer...