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5 $ per hour
...Windows 11 or macOS Ventura 13 (or newer) • Must have at least a Ryzen 5 or Intel i5 processor (or Apple Silicon equivalent for Mac) • Internet speed must be at least 50 Mbps , with a backup internet option (prepaid or pocket Wi-Fi is acceptable) • Backup device...- ...Support Troubleshoot VPN issues, particularly for offshore team members accessing U.S.-based systems Provide remote support for Mac and Windows devices Resolve common platform issues such as SharePoint syncing, access errors, and password resets Respond...Remote job
- ...within the reactive services framework, with responsibilities delineated by skill set and experience level: L1: Triage and user MACs (Moves, Adds, Changes). L2: Mid and advanced-level technical support. L3: Complex escalations and team mentorship. Job Responsibilities...Remote job
- ...queue from initial response through resolution and final closure. Dispatch: Schedule and dispatch engineers for reactive services, MAC (Move, Add, Change) requests, and technical escalations. Operational Optimization Communication: Utilize phone, chat, email,...Remote job