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- ...system, or phone. Troubleshoot and resolve basic technical issues including: Password resets and account lockouts Email issues (login, configuration, connectivity) Software/application errors Basic network connectivity issues Printer, scanner, and peripheral device...
- ...improve our in-house Claude-powered assistant, and build better detection and diagnostics. Handle L1 client tickets within SLA: login and access issues, document loading, integration and API questions, workflow configuration. Communicate clearly with enterprise clients...