Company Information

HR 1001
San Fernando Pampanga
2000
Helping people to have a better job

Experienced Talent Acquisition Specialist with expertise in full-cycle recruitment, candidate sourcing, interviewing, and onboarding. Skilled in identifying top talent, building strong candidate relationships, and supporting organizational hiring goals. Strong communication, organizational, and stakeholder management abilities with a focus on delivering an exceptional candidate experience.

Job Description

Benefits
Employee Recognition and Rewards
Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Holiday Gifts, Incentives, Quarterly Gifts

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

Insurance Health & Wellness
Health Insurance

Others
Company Social Events

Perks Benefits
Sleeping Quarters

Professional Development
Job Training

Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Vacation Leave

About the Role
We’re excited you’ve considered to Be More with iQor. From customer interactions to product support, we’ll help you reach, stretch, and realize your potential. Grow more with your own customized career path, learn more with award-winning training, earn up to ₱50,000+ monthly with industry-leading compensation, and care more in a culture that treats you like family and gives back to your community.

We are searching for polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone.

Responsibilities
Handle a high volume of inbound or outbound calls while creating a positive experience for each caller.
Listen to customers to understand the reason for their call, address inquiries, and provide accurate and efficient responses.
Answer inbound calls and greet customers with energy and enthusiasm.
Place outbound calls and communicate with energy and enthusiasm to customers.
Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
Meet department productivity and quality standards.
Strive for first-call resolution and take true ownership of customer needs and issues.
Communicate and follow instructions for one-call customer resolution.
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
Take an active role in educating customers about clients’ products and services.
Qualifications
High school diploma, G.E.D., Trade/Vocational School certificate, or equivalent required.
Customer service experience in a transaction-based environment such as a call center or retail location is preferred.
Ability to work independently and in a team environment.
Strong problem-solving skills.
Ability to maintain accuracy and production standards.
Flexibility to work any shift, including nights and weekends.

SKILLS
English Language
Interpersonal Skills
Customer Service
Problem Solving
Team Player
Strong Work Ethic
Technical Skills
People Skills
Sales Pitching and Closure
Call Centre

Job Qualifications

Physical Requirements
Occasionally exert up to 10 lbs. of force to push, pull, lift, or otherwise move objects.
Visual acuity to perform activities such as preparing and analyzing data or viewing a computer terminal.
Speak, listen, type, and/or sit for extended periods of time.
Consistent attendance is an essential function of the job.

Other Site Locations
Bacolod
Clark, Angeles, Pampanga
Davao
Dasmariñas, Cavite
Fairview, Quezon City, Manila
Iloilo
Santa Rosa, Laguna
Talisay City, Negros Occidental
Note
Will be scheduling your onsite within this week during weekdays from Monday to Friday at 10:00 AM once I get your most updated CV or resume for review first.

Please keep an eye on your application status here through chat messages.

Thank you. Looking forward to your response as well once I have updated your application status here

***Please do check your email or text message within this week to see your scheduled interview details

Customer Service Representative