Search Results: 8 vacancies
...accountability
Be accountable for resolving major incidents via a workaround or permanent fix
Ensure all major incident investigation and recovery steps and timelines are properly recorded to facilitate Post Incident Reviews (PIRs) and Root Cause Analysis (RCA)...
...success processes.
Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
Identify...
...You do not like debugging or find the prospect of reading and interpreting errors scary – to be able to confidently triage, investigate, and resolve issues effectively, debugging is a core part in a functional analyst’s workstream.
Benefits
Work from anywhere...
...resolving users` inquiries, disputes, complaints in a courteous, efficient and timely manner and ensuring user satisfaction
~Collect, investigate, process, and document various data regarding in-game issues, exploits and bugs.
~Educate Users on existing End User Agreements...
...Functional Responsibilities
Provide first level escalation support from various constituencies. Investigate and troubleshoot issues.
Repair and recover from hardware or configuration failures. Coordinate and communicate with impacted...
...;·
Create automated testing and real time alerts and monitoring dashboards in order to understand the solution better
Investigate, troubleshoot and fix live problems based on alerts raised by the monitoring
tools and issues reported by customers
Ability...
...prevent their recurrence. This Problem Management Specialist role will focus on collaborating with stakeholders across the business to investigate our customer-impacting incidents and report on findings to a variety of audiences.
Specifically, the successful applicant will...
...acknowledgment to the API Consumers upon receipt of the issue/inquiry.
3. Request for the details from the API Consumer necessary for the investigation and resolution process.
4. File a ticket to the ticketing system of the bank for proper documentation and monitoring.
5....
