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- ...We're in this as a team and share feedback freely and frequently. YOU HAVE… ~6 months to 1 year of experience working on an ecommerce campaign ~ Omnichannel campaign experience (chats, emails, and phone support) ~ Basic knowledge of cloud-based applications (Google...
- ...passionate about! ~3 years of supervisory experience handling customer support through omnichannel (call, email and chat), preferably in ecommerce or digital CX environment ~ Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS)...
- REQUIREMENTS: 2+ years of experience managing HubSpot or a comparable CRM (certifications a plus). Strong understanding of customer journey mapping, lead scoring, and lifecycle automation. Proficiency integrating HubSpot with third-party tools and APIs. Analytical mindset...