At the Philippine Bank of Communications , we aim to nurture and develop empowered, inspired and equally committed employees under a learning and mentoring organization. Grow your career with us as Branch Services Officer under the Branch Banking Group.

The Branch Services Officer performs the full range of teller, vault/ATM operations, account opening and TD transactions for the Bank in accordance with set policies and procedures to achieve passing Internal, Compliance and BSP audits. He/She is responsible to ensure timely investigation of AMLA alerts/STR/CTR/Infractions/Fraudulent et al, reporting and submission of required documents.

The Branch Service Officer has responsibility and empowerment to review, and approve select transactions he/she did not process such as but not limited to: account opening for Savings and Payroll Accounts; Account Maintenance transactions; sign MC's jointly with another officer; etc.

The Branch Service Officer contributes to cost savings initiatives of the branch without prejudice in assuring confidentiality of bank/clients records. He/she engages clients to open new accounts and/or seek growth opportunities through cross-selling and account consolidation in a consistently efficient, delightful and customer-centric manner to achieve set sales related targets and quotas.

Optimal Productivity

Perform regular tellering transactions such as but not limited to: receive deposits, process withdrawals, issue Manager's Check/Demand Draft, accept and process payments for telegraphic transfers, among others
Plan and manage cash requirements and holding of the branch
Deliver/pick-up cash to/from clients/branches/BSP; acting as the official representative to BSP for cash requirements (as may be authorized) If applicable
Process account opening and maintenance requests such as but not limited to: creation of CIF, and acceptance and posting of initial deposits
Review and approve documentary requirements for account opening and maintenance transactions processed by another branch personnel
Prepare accurate MIS reports, CSTP, OLKRIR, BIR/SSS Payments, etc.
Manage CTR/AMLA alerts on a timely basis

Transaction Approval

Approve transactions not processed by her, such as but not limited to:
Account Opening – Savings and Payroll Accounts
Account Maintenance
Co-sign MC's with another officer
Other transactions based on Designation/Delegation authority granted by the Branch Service Division Head

Customer Satisfaction

Provide client with service options
Deliver delightful experience with every client interaction

Satisfactory Audit Ratings

Comply to bank (Internal Audit and Compliance) and regulatory policies and procedures
Perform quality and risk review of teller/new account transaction media and account documents
Escalate incidents, suspicious or fraudulent issues that are non-compliant to bank policies and standards

Cross Sell/Deepening

Deepening of relationship (account erosion/account attrition)
Up sell and cross sell via referrals

Others:

Perform other tasks which may be assigned by the immediate superior from time to time.

Qualifications

Bachelor's degree in any business-related course
At least 3-5 years of branch banking experience/with exposure in tellering and new accounts (preferably in a supervisory role)
Willing to be assigned at PBCOM Cotabato Branch - Sinsuat Avenue, Cotabato City

If you are interested or you know someone you can refer, you may send an email at [HIDDEN TEXT] with 'Position_Full Name' as your email subject.

Thank you.

#togetherwegrow #pbcompride

Branch Service Officer - Cotabato Branch