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- ...partnerships we’ll always find EMPATHY WHAT IS YOUR ROLE As a Data Services Associate, you will be working with different tools and technologies. You are responsible for executing processes as defined by the client and/or management. The role requires keen...
- ...monitor customer health, trigger workflows, and analyze engagement data. Customer Advocacy & Cross-Functional Collaboration... ...the customer—identify feedback trends and advocate for product or process improvements. QA new features and contribute to support and...
- ...scalability across the Customer Support SBU, and Technical and Data Services SBU. You will own end-to-end Customer journey... ...Lead the creation, maintenance, and governance of SOPs ensuring process consistency and clarity across Boldr’s specialized service lines...
- ...goes beyond traditional BPO operations: you will redefine what great service delivery looks like in CX through AI integration, data-led insights, and proactive support to not only meet target KPIs, but ensure we deliver exceptional client outcomes. You will...
- ...Technology, or a related field (fresh graduates are welcome to apply) Basic understanding of project coordination and delivery processes. Strong communication and interpersonal skills—able to build positive relationships with clients and team members. Team player...
- ...or exceed sales targets. ○ Develop a strong knowledge of the company’s products and services in order to facilitate the sales process ○ Direct email marketing to key clients and prospects ● Sales Support: ○ Assist the sales team in creating proposals, presentations...
- ...Troubleshooting: Identify and resolve minor mechanical issues, and escalate complex problems to maintenance or setup technicians. Data & Documentation: Record production data, monitor quality metrics, and complete necessary paperwork. Teamwork: Collaborate with other...
Infinity Outsourcing Services
Taclobana month ago - ...organization. External Communications Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products. Contribute to the ongoing development of customer support and success processes...
- ...championing our core values: Curious, Dynamic, and Authentic. WHAT WILL YOU DO You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. Customer...
- ...Triage incoming requests and spot trends in customer issues to flag for the wider team. Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. Log, manage, and...
- ...Escalate complex issues to higher-level support Keep up to date with with ever-changing technologies including adapting quickly to process changes Participate in training sessions to enhance technical skills and knowledge Knowledge-sharing sessions with the...
- ...clean and safe work environment. Collaboration: Work with engineers and other technicians to solve complex problems and improve processes. Fabrication: Fabricate parts using welding, machining, or other techniques when needed for repairs or upgrades. Key Skills &...
Infinity Outsourcing Services
Taclobana month ago - ...product specifications, ensuring dimensional accuracy and adherence to quality standards. Quality Control: Monitor the manufacturing process, measure products to ensure they meet specifications, and perform routine quality checks. Maintenance and Troubleshooting:...
Infinity Outsourcing services
Taclobana month ago
