Search Results: 37 vacancies
...support groups within targeted SLA’s.
Maintains a high degree of customer service for all support queries and adheres to all service... ...experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the...
...are outside the scope of Service Desk to provide solutions for customers.
Uses pre-defined scripts and tools (such as Intune and other... ...innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global...
...provide performance and availability for its users, such as staff, customers and suppliers. Including teams within Information Technology,... ...innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global...
...communication and interpersonal skills.
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS...
...troubleshooting, analytical and problem solving skills.
Good customer service and communication skills (both oral and written),... ...experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the...
...support for Asia Pacific and Africa.
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation...
...is focused on identifying problems that impact our services to customers and coordinating the effort to prevent their recurrence. This Problem... ...innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the...
...Leadership, ERP HR, ERP Finance
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation...
...the various projects undertaken by the organization.
Take the customer calls and properly record the incident or problem requests... ...experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the...
...of tasks and appropriate shift resource staffing.
Respond to customer escalations, participate in Post Implementation Reviews,... ...experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the...
...EIBs, Security, reports and more.
# Proficiency in ERP systems customization and configuration.
# Excellent oral, written and listening... ...innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the...
...leadership during any network incident affecting TELUS services and customers.
Responsible for managing the status and restoration of all... ...innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the...
...alerts raised by the monitoring
tools and issues reported by customers
Ability to be a strong team player and work in an... ...experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global...
...quality summaries, event logs and bridge notes Collect Voice of the Customer
Publish internal external notifications and whiteboard/... ...experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the...
...deliverables end-to-end working closely with a team to execute them with customer experience as the top priority. If you enjoy honing your... ...innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global...
...protect the team from uncontrolled expansion of work.
As a Customer Interaction Routing Senior Leader, you’ll: Assist your reporting... ...experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the...
...with working in a Domain environment
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation...
...business primes, to deliver client requests
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS...
...analysis
Build and Manage Reporting Dashboard focused on key customer contact drivers & process driven by VOC
Advanced... ...experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global...
...development experience (JS, HTML, CSS)
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS...
