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- ...improving processes and products. • Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible. • Ensure all audit requirements are met •...
- The HR Contact Centre Representative is primarily responsible in providing professional service to external/internal customers contacting... ...systems, Payroll & Compensation, Learning Programs, Performance Management, Recruitment, and other HR processes. Position...
45000 - 72500 Php
...their team means having a real seat at the table , shaping how contact centres perform, how customers are served, and how the business... ...Develop self-serve reporting tools to empower leaders and managers with data-driven insights Partner with transformation and...- ...WE ARE HIRING A CALL CENTRE MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you’ve probably experienced a TLC Worldwide campaign...
- ...Voice & Telecom Architecture Design voice workflows integrating CCAI with PBX, telephony platforms, SIP trunks, CTI , and queue management tools Partner with telecom, network, and infrastructure teams to ensure voice channel stability Optimize call routing, IVR...
- ...About the role The Project Manager is directly responsible for the initiation, planning, execution, and monitoring & controlling of... ...budget. Stakeholder Coordination: Serve as the primary point of contact for stakeholders during the implementation process, addressing...
- ...professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience... ...through all phases of design and construction-related aspects of data centre projects. Work with client's stakeholder groups and third...
- ...Job Description The Global Technical Coordination Centre Manager will be responsible for : Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting contracts-owning end‑to‑end coordination from order receipt through...
- ...Selling and Customer Support Activities Achievement of Sales goals and Contact Center metrics Contributes to team achievement of service metrics and all Contact Center goals Manages all calls in a professional, timely and appropriate manner. Answers incoming...
- ...Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails... ...in a specific subject area. With Back office processors, manage events with higher level of difficulty, sensitivity and confidentiality...
- ...Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to... .... Understands and consistently applies Step Up Performance Management (planning, coaching, evaluation) and has continuous conversations...
- ...hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Contact Centre Service and Sales Representative – UK Contact Centre. In this role, you will: Answers (or makes) phone calls from our...
- ...Job Description Duties and responsibilities To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently...
- ...experienced professional to join our team as Solutions Engagement Manager, Data Centre. In this key role, you will play a crucial part in... ...strong client relationships, serving as the primary point of contact. Contribute to the strategic development of projects, providing...
- POSITION TITLE: Communications Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Responsible for overall development and delivery of various capability development programs in the Operations workforce, primarily focusing on verbal and written communication...
- ...the team. Track and analyze Customer Service metrics and KPIs. Prepare performance reports and present findings to senior management. Identify areas for improvement and implement corrective actions. Collaborate with BOQ stakeholder to streamline operations...
- ...passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Category Management Expert is a key strategic role responsible for leading and managing assigned procurement categories, ensuring optimal sourcing...
- ...traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As a Project Manager, you are customer-centric, organized, and genuinely enjoy helping onboard new clients. You appreciate having a voice and being a...
- ...levels for electrical and mechanical engineering roles in data centre design in Thailand . Depending on your background and... ...considered for: Engineer / Senior Engineer Design Lead / Manager Key Responsibilities Design and coordinate electrical...
- We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work... ...solutions to everyday problems. Have well developed time management skills with the ability to deal with conflicting deadlines....
- ...same, a place where employees know they can thrive. The Zoom Contact Center Senior Consultant is responsible for the overall... ...high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and...
- The Contact Center Lead plays a pivotal role in Manulife's Unassigned Customer Management (UCM) program by leading and guiding the outbound CSR team to deliver exceptional service to customers without an assigned Financial Advisor. This role ensures operational excellence...
- ...e-commerce, and financial services. Our contact centers are powered by both on-site and remote... ...support within a fast-paced call centre/BPO environment. This role is critical to... ...CRM platforms, and productivity tools. Manage user accounts and access via Active Directory...
- ...the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc. Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up. Perform and support different...
- ...banking . ~ Operationally process customer request s in our systems , c onsider ing applicable legislation and regulations. Manag e end-to-end execution of client requests and complaint resolution actions , including identifying and correcting system-...
- ...Key Responsibilities Consolidate and enter contact data from multiple sources into our CRM and shared contact lists. Research and validate contact details (company, title, department, phone, email, location) using LinkedIn, ZoomInfo and other reputable sources....
- ...Summary Description Summary of This Role Manages the departmental operations for the call center. Interacts with client leadership... .... Manages call list including verifying tracking processes, contact attempts, etc. Resolves systems problems that may affect...
- ...Remote Contact Center Representative (PH) at Evernest Company Overview Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and...
- ...Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights... ...business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and...
- ...Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails... ...in a specific subject area. With Back office processors, manage events with higher level of difficulty, sensitivity and confidentiality...