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- ...items, operational risks, and improvement initiatives through completion. Leverage support platforms and operational tools to... ...Experience teams ~3+ years managing Team Leads, Team Captains, Supervisors, or frontline support leaders ~ Experience supporting SaaS,...
- ...accuracy, and professionalism. Provide accurate, valid, and complete information using available tools and resources. Handle... ...escalation of unresolved or complex issues to internal teams or supervisors Maintain detailed documentation of customer interactions, transactions...
- ...Identify problems and their causes, gather relevant information, and develop alternative courses of action for decision-making. Evaluate the performance of sales supervisors, coordinators, and salesmen. Conduct trade checks and address concerns from the field....
- ...People Experience and Office Operations. Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. Create and manage Client contracts such as MSAs and SLAs. Manage a team of Team Captains and monitor...
- ...plus. Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations), collect feedback, and drive necessary actions to completion. Ongoing support and knowledge sharing Obtain feedback from Clients and team members on processes and tools to ensure...
- ...Strategy & Solutions to further develop our GE strategy and product offering, ensuring our GTM motion (incl. positioning and pricing) is complete before offering further products and roles, maintaining focus on our defined Zones of Excellence. Maintain disciplined positioning...
- ...having received the delivered products. Ensures all documents (stock transfer forms) turned in are original and not tampered; Completes the daily trip ticket including submitting timely report of incidents of lost, stolen or damaged goods while in transit....
- Work Arrangements • Work Location: Baybay City, Leyte • Work Shift: Mid-shift (1:00PM-10:00PM) • Work Set-up: On-site Job Description ● Supervising the day-to-day operations of the department and staff members. ● Hiring, training, and evaluating employees and taking...
- ...means thousands of openings across our Metro Manila, Luzon, Visayas, and Mindanao sites. Whether you're a seasoned BPO agent or completely new to the industry, there’s a place for you here. What Makes Alorica Different? We welcome newbies. No experience? No problem...
