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- ...course • With experience in customer service, Airbnb, hotel, or property management (advantage) • Knowledge in Airbnb, Booking.com, Agoda or similar booking platforms is a plus • Good English communication skills • Organized, reliable, and detail-oriented...
- ...customers via HelpScout and ensure high satisfaction Maintain and improve our in-house AI customer support tool (based on OpenAI, Make.com, and Pipedream) Debug or tweak AI workflows to improve accuracy, fallback logic, and escalate to human support when needed...