Determine best solution based on the issues and details provided by the customers
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions...
Traxion Tech Inc.
Pasig
4 days ago
...related concerns to ensure that the service-level requirement is fulfilled.
• Ensures effective delivery of technical and service desk services and support to the IT Group in compliance to Service Level Agreements
Qualifications:
• Graduate of any IT-related courses...
Radix Systems Services Corporation
Taguig
6 days ago
13000 Php
Dreaming of a Career Adventure? Join Our Travel Help Desk Team!
We are on the hunt for an enthusiastic and customer-centric Help Desk... ...our Dumaguete-based BPO team, serving our top-tier Australian client in the travel industry.
What's in It for You?
- Be part of...
Atelier Lumikha
Dumaguete City, Negros Oriental
more than 2 months ago
40000 Php
URGENT HIRING - VIRTUAL 1 DAY HIRING HIRED AGAD!
"IT HELP DESK"- NO ASSESSMENT. UP TO 40K SALARY OFFER
Job Requirements:
***Bachelor Graduates of IT or any related courses.
***For undergrad must completed at least 2 years in college without back subjects
***At least...
GDV Stack PH
Bonifacio Global City, Manila, Metro Manila
more than 2 months ago
...Role Overview: A Help Desk Support Analyst is a key member of the help desk team, responsible for providing technical support and assistance to end-users, diagnosing and troubleshooting IT-related problems, and ensuring prompt resolution of issues to minimize downtime...
Atticus Advisory Solutions Inc
Pasig
22 hours ago
...JOB SUMMARY Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support... .... Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present...
...responsibilities:
Your main responsibilities as a Multilingual Service Desk Analyst are as follows:
• Resolve issues utilizing excellent customer... ...To work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the...
Gratitude Philippines
Taguig
12 days ago
Evolent Health is looking for an experienced IT Help Desk Tier 1 call center analyst to be a key member of the IT Help Desk team. This individual will... ...Preferred
Cloud, Virtual technology, and Zero/Thin Client experience.
Associate (2 years) college degree (or higher...
30000 Php
LOCATION: QUEZON CITY AND CEBU, PHILIPPINES
JOB TITLE: SERVICE DESK ANALYST
The purpose of this role is to the first point of contact for... ...to queries from all calls, portal, emails, chats from the client
2. Become familiar with each client and their respective applications...
BEST CAREERS AND OPPORTUNITIES
Quezon City
a month ago
25000 Php
...linkedin, face book logins and creation for the company
• Responsible ensuring all IT suppliers are up to date on payment with the help of accounts
• Responsible for the phone system and working with VOIP suppliers creating voice mails where needed
Qualifications:...
Datablazers, Inc.
Alabang, Muntinlupa, Metro Manila
more than 2 months ago
POEA-216-LB-112919-R
Job Description: SOLVE ISSUES RELATED TO COMPUTERS , TECHNOLOGY & VARIOUS OTHER SYSTEMTHE JOB IS VAST IN SCOPE AND IS NOT LIMITED TO THE USE OF SOLVING ISSUES RELATED TO COMPUTERS AND OTHER RELATED EQUIPMENTSDIRECT UNRESOLVED ISSUES TO THE NEXT LEVEL...
...and diagnosis
Desktop connectivity troubleshooting
Application installation and support
Printer installation and support
Client VPN installation and support
O365 Administration Support
Desktop antimalware administration and resolution
Active...
...Join Our Team as a Level 2 Help Desk Specialist! Are you ready to embark on an exciting journey with our team, a dynamic company that values... ...as required
Complete the onboarding and offboarding of clients staff as required
Provide exceptional customer service while...
...Responsibilities:
Provides professional customer service by responding to the clients' issues and concerns; handling customer inquiries and complaints.
Provide consumer satisfaction by effectively handling and reporting customer required information on time.
Ensures...
...Help Desk Associate:
a. Handles inquiries/incident reports coming from clients in both English and Mandarin via phone, email, chat, etc. in accordance with existing processes and guidelines.
b. Translates inquiries from Mandarin to English and vice versa, and...
...JR-11831: IT Help Desk Manager | WFO
Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded...
...support to all end users. As a member of the End User Support Help Desk team, the Senior Help Desk Support Specialist will be responsible... ....
• Minimum two years of work experience as IT Service Desk analyst supporting end users of Corporate IT services and apps
Additional...
30000 Php
Work set-up: Hybrid (3x/week onsite)
Schedule: Night shift
Location: Paranaque City
Responsibilities:
• Handles client invoices. Post client invoices in SFDC
• Suspends clients with pending payments and reinstate as payments are received
• Reviews Opportunities...
VCC Link, Inc.
Parañaque
more than 2 months ago
Job Responsibilities
Describe the job role and the day to day tasks involved.
Troubleshoot hardware and software issues remotely;
Admin for Software like Microsoft O365, Go Daddy, M3 (Accounting Software), Profitsword (Bus Intel), Concur among others...
...accelerating investments in innovation-led growth.
Responsibilities:
Develop and implement strategies to ensure that the Service Desk team provides high-quality customer service and technical support to all customers. Lead with data-driven decision-making utilizing...
...corporations that provides excellent IT service. Position: Mandarin Help Desk Associate
Location: Cebu City
Industry: IT Company... ...Responsibilities of the Job:
✅Handle inquiries/incident reports coming from clients in both Mandarin and English via phone, email, chat, etc. in...
JOB RESPONSIBILITIES:
Duties and Responsibilities:
~ Handling Customer Concerns/Complaints x Investigate and solve customers' concerns/complaints.
~ Ensure that all correspondences/communication letters being sent to the buyers are on time and accurate.
...
...Job Description oHandle inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in... ...it organized for future use •Create reports on weekly/monthly help desk performance • Analyze relevant data and initiate process improvements...
Reeracoen Philippines inc.
Cebu City
26 days ago
...Position Summary: The Tier I Help Desk Technician is responsible for performing routine troubleshooting, and incident handling procedures... ...and change requests are documented fully and meet our client's and management's satisfaction before closing. Following up on...
...Engineer to join our team. As a Level 2 Engineer you will be responsible for providing advanced technical support and expertise to our clients resolving complex IT issues and implementing strategic IT solutions to enhance their operational efficiency and productivity....
...We are looking for a Help Desk Technician with 1 to 2 years of experience who excels at resolving IT and technical issues efficiently... ...handling a small business environment
OBJECTIVES
Exceed client expectations by ensuring all support tickets are resolved satisfactorily...
...Digicom Technology Solutions (DTS), headquartered in the USA, is looking for senior L3 help desk technician to work remotely from their home office and support our USA based clients. We are an IT managed services (MSP) business that specializes in a high-quality, customer...
...Profile: This is an international company that provides support for its clients through customer service and other services. They have been operating in the country since 2005. Position: Spanish Help Desk Specialist
Industry: BPO Company
Location: Subic Bay, Zambales...
...geographic locations. We are looking for an experienced IT Specialist/Help Desk Support to join our team and provide comprehensive technical... ...hardware, software, and peripherals.
• Collaborate with the client IT team and RVP Leadership to implement and maintain IT...
...delivering exceptional service and cuttingedge solutions we empower our clients to navigate the complexities of the digital landscape... ...Overview:
We are seeking a highly skilled and experienced Senior Help Desk Engineer to join our team. The ideal candidate will play a key...