About us:

This position will be within AEC Digital Services OPC, where you will receive guidance from the experienced team at 12d Synergy. Our mission is to empower businesses to thrive by simplifying and enhancing their workflows. At the core of 12d Synergy, we don't just have employees; we have individuals whom we genuinely support and nurture through mentorship programs, professional training, and meaningful projects. Our workplace fosters a vibrant, positivity-driven culture where we prioritize enjoyment. We pride ourselves on being supportive, family-friendly, and, above all, grounded. If this resonates with you and you believe you would make a valuable addition to our team, we eagerly await hearing from you!

The Role, Civil Design Engineer (Digital Engineering Specialist):

The role includes assisting clients throughout South-East Asia and through training, configuration and consultation in the adoption of 12d Synergy and development and implementation of their own digital engineering execution plans.

This includes providing real solutions that align with 12D Synergy strengths. Collaboration with clients to understand their challenges and offer alternative processes and ways of working to strengthen their business through the use of 12D Synergy, while meeting and, in many cases, exceeding their needs.

We are looking for someone to compliment our existing team with their industry knowledge and be open-minded and flexible about their approach to the role.

Core objectives include:

Training of new clients to ensure they are successfully onboarded in their software adoption.
Configuration of technical software/data sets in 12dS.
Optimize configuration to suit customer needs ensuring a painless, faster, and flawless workflow.
Learn and execute the implementation project for new customers & deliver in line with customers milestones.
Be a customer champion, ensuring their views are represented within the business.
Drive continual improvement in user satisfaction through regular training.
Consultation of technical software for our support team as required.
Participate in regular new logo/trial meetings.
Assist with Customer Success and Consulting programs.
Working closely with clients to not only deliver to scope, but to consult, educate and present alternate methods of delivery for an outcome of increased efficiency.
Guide customers through the adoption of digital engineering best practices including ISO 19650

Qualifications & Industry Experience:

Min 5 years of industry experience. Expertise in surveying, design and construction or Information management a must.
Desirable hands-on experience in products may include: 12d Model, 12d Field , AutoCAD, MicroStation, Civil3D, Revit, Navisworks, Infraworks, BIM 360, Trimble Business Centre, Magnet, Carlson, Inventor or other frequently used design and construction packages.
Ability to diversify skills and knowledge to other products beyond previous hands-on experience, a willingness to learn.
A good understanding of the global AEC industry and a willingness to upskill in new industry standards.
A fundamental understanding of good information management practices and experience in defining and integration of Common Data Environments is highly regarded.
A sound understanding of industry standards and practices; BIM, experience large multidiscipline projects or tier 1 projects.
Bachelor of Science in Civil Engineering, licensure preferred
Formal qualifications in current industry standards such as ISO19650 are highly regarded.
Non-essential but desirable, industry experience using 12d Synergy.

Skills & competencies:

Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face. Critical skills include decision making, facilitation, influencing, financial acumen and negotiation in a political environment.
Trusted Advisor : ability to establish trust among customers and project teams to achieve exceptional outcomes and results.
Communication: the ability to communicate clearly and concisely , varying communication style depending upon the audience.
Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
Commerciality: ability to apply knowledge in a practical, commercial manner.
Teamwork: willingness to assist and support others as required and get on with team members.
Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

The Successful applicant for this role will:

Be well presented and possess a Professional approach to the role.
Be an out of the box thinker and not settle for the mediocre resolution.
Be an Exceptional communicator.
Be able to work under pressure.
Possess great organisational and time management skills.
Excellent attention to detail and a methodical approach to their work
Be a Confident communicator and a point of authority on their subject expertise.
Possess a positive approach to change.