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- ...We are seeking a highly skilled Customer Support Engineer (Tier 2) to handle advanced... ...push notifications, video (SnapHD/WebRTC), call flows, faxing, provisioning, and one-way/... ...knowledge bases. Collaborate with cross-functional teams and communicate clearly on issue...
- ...problems. • If customer tech problems cannot be handled over the phone, technical support representatives will schedule a repair crew to fix problems on-site. • Keep logs of all calls answered and addressed, including dates and times. • Check for customer problems and...
Neksjob Corporation
Bacolod City17 days ago - Role Overview: The L1 Technical Support Specialist is responsible for providing first-level technical support, user assistance, and system guidance for deployed applications. This role also functions as a Trainer, delivering user training sessions during system rollouts...
Revery Digital Technologies
Bacolod City7 days ago - ...high-quality training programs that support Self’s Collections operations. This role... ...Convert complex collections processes, call flows, system workflows, and compliance... ...Collaborative mindset with ability to work cross-functionally. ● Adaptability and comfort with...
- ...ensure integrity and structures data to help support or provide business recommendations i.e.... ...Implementation and management of cross-functional performance indicators (KPI- s) to... ...Proficient user of Excel, SQL and understanding call center statistics a must. ~ Knowledge...
- ...Reporting to: Lead, People Advocates Functional Group: People Experience Ubiquity is... ...the company on external mediation and to support the HR Business Partners Group as an expert... .... Exposure in handling LR for a BPO or Call Center company is a plus ● Engagement and...
- ...grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent for... ...efficient time management for team members. Handle incoming calls and email correspondence, triage messages, draft professional responses...
- ...grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent... ...oriented, and comfortable working with digital tools and cross-functional stakeholders. Key Responsibilities Manage calendars, schedule...
- ...will be responsible for maintaining accurate financial records, supporting month-end and year-end close activities, overseeing accounts... ...Collaborate with a small, close-knit finance team and cross-functional partners across regions. Remote working with occasional overlap...
- ...grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent... ...reliable, and enjoy working with financial processes and cross-functional teams, we invite you to join our team. Position Overview...
- ...grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent... ...are creative, user-centered, and enjoy collaborating with cross-functional teams to design intuitive digital experiences, we invite you...
- ...grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent... ...reliable, and enjoy working with financial processes and cross-functional teams, we invite you to join our team. Position Overview...
- ...grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent... ...reliable, and enjoy working with financial processes and cross-functional teams, we invite you to join our team. Position Overview...
- Responsibilities: - Transcription: Listen to live or recorded calls and take notes of key points discussed. - Call Preparation: Prepare... ...rates. Community Rewards and Recognition: - Access to a supportive community on multiple channels. - Exclusive invite to in-...
Cyberbacker Careers
Bacolod City15 days ago - As a Consulting Staff, you will play a role in supporting consulting projects and internal initiatives. Your responsibilities will involve... ...of work may vary with client demands; may be subject to on-call requests with short notice and work hours exceeding 40 per week...
- ...clients' accounting software solution processes. Essential functions Review client reports following software migrations to ensure... ...tasks, including providing internal and external users to QBO Support troubleshooting and remediation when multiple companies have...
- ...client accounting operations and providing advanced financial support to clients. You will be responsible for managing client accounts... ...improvement, automation, and efficiency within the client accounting function Ensure compliance with accounting principles, regulations,...
- ...work is conducted and delivered to our clients. Essential functions: Audit Execution Perform complex audit procedures, including... ...Analysis ~• Analyze financial statements, disclosures, and supporting documentation to identify potential issues or discrepancies....
- ...Graduates Welcome) with a strong interest in project and operations support across multiple teams. This role helps keep projects organized... ...Asana, Monday.com, or similar. Comfort working with cross-functional and geographically distributed teams. Any experience...Remote job
- ...HRBP) is an internal consultant providing an enabling business support role. The role may be Specialist or Generalist in nature. The HRBP... ...intelligence, and potential Ubiquity Wide activities within HR function. #Build relationships and form alliances with external...
- ...The Responsibilities: Responsible for monitoring, analyzing, and enhancing the utilization of daily staffresources and call handling on a real-time basis. This would include maintainingexpected occupancy, service levels, handle time, abandon rate, and ASA. They...
- ...The Responsibilities: Create reports on historical call volume, handle time and operating performance. Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing...
- ...graduate of any 4- or 5-year course (preferably in education, communication, or any language-related course) Computer-literate Fresh graduates are encouraged to apply Click on APPLY NOW to send your application and expect to be called within 24 – 48 hours!...
- ...our international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries,... ...Competitive salary with international account premium Health benefits Career growth opportunities Comprehensive training and support
BPOJobOpenings
Bacolod Citya month ago - ...associated with Workforce Management. Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites. Reporting of Daily program...
- ...experience in Training Team Management, including significant experience in a managerial role. ● Experience in collaborating with cross functional teams for fast paced, highly dynamic projects. ● Minimum of 2 years Training Manager experience in a BPO company ●...
- ...Set & Qualifications Required (External) ~Bachelor's degree in Business, Data Science, Analytics, or a related field ~2-3 years of Call Center experience ~ Proficiency in data analysis tools and techniques, such as MS Excel, Google Sheets, SQL and/or other data...
- ...and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer...
- ...● Manage multiple tasks and communicate effectively and proactively ● Conduct course quality assurance reviews to ensure full functionality and accuracy ● Work with team members productively across geographic regions remotely ● Collaborate with program POCs and...
- ...and Responsibilities: Development of high-quality database solutions Develop, implement and optimize stored procedures and functions Write and optimize SQL statements for data access and retention Perform regular database management duties including backups...
