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- ...WE ARE HIRING A CALL CENTRE MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you’ve probably experienced a TLC Worldwide campaign...
- ...offering in markets around the world. Please visit our website: Job Description Role Overview The Project Director – Data Centre is the client's senior representative responsible for providing overall leadership, governance, and strategic oversight of...
- ...tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple... ...brief pre-employment test. ~ POSITION RESPONSIBILITIES The Director is responsible for the management and development of supervisors...
- ...travelers worldwide. We are seeking an experienced Contact Centre Manager to join our dynamic team at Travel + Leisure Global... ...years) in a contact centre management role, preferably in the Call Centre & Customer Service industry Demonstrated expertise in...
- ...currently seeking an experienced professional to join our team in the role of Contact Centre Shared Services Representative . In this role, you will: Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer...
- ...currently seeking an experienced professional to join our team in the role of Contact Centre Shared Services Representative. In This Role, You Will Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence...
- ...Department including but not limited to CSS; Merlin; Customer Hub; dialler system and miscellaneous Access databases Manage inbound calls and team priorities to meet service level goals Assist with ensuring the portfolios within Consumer Finance maintain high...
- ...and we believe in empowering our colleagues to develop their skills, make decisions and take on new responsibilities. As Service Centre Manager you will have operational responsibility for all areas and aspects of a busy Service Centre in driving the business forward...
- ...AI, chatbots, self-service, and automation Reduce inbound call volumes through proactive communication and smarter service delivery... ...MBA is an advantage At least 12 years of BPO/contact centre experience in the Philippines Minimum 5 years of leadership...
- ...The Opportunity | Director of Operations () In this role, you will organize and oversee... ...communication is available, and the overall call center operation is providing quality... ...direct the management of the Customer Call Centre to ensure customer satisfaction, improved...
- ...questions to gather relevant information on routine and complex calls Communicates highly technical information to both technical and... ...E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations) Some knowledge of ITIL Service Desk and Incident...
- ...ensure that this procedure is always observed We Would Love To Hear From You If You Have experience project managing on a data centre project Have a project management professional certification or are seeking one . We can help Have a degree or comparable...
- ...business administration, Management, or related field. Advanced degree preferred. Minimum of 5 years of progressive experience in call center management, with at least 3 years in a senior leadership role. Proven track record of managing multiple teams with...
- ...Job Title: Talent Connect TIKTOK - Cebu - J Centre 2025 Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides...
- ...JOB SUMMARY We are seeking an experienced, results-driven Call Centre Manager to lead and develop our multi-channel contact centre operations across Health, Motor, Travel, Personal Accident, and other non-life insurance pillars. The successful candidate will oversee...
- ...between Globe, Ayala and STT GDC. ST Telemedia Global Data Centres is one of the fastest-growing data centre providers, headquartered... ...respective Groups, under the direct supervision of the BCM Director, to ensure proper execution of plans. Ensures that processes...
- ...for peak efficiency and create flawless experiences for their customers. About the Position: We are looking for a full-time Call Center Operations Manager to work from home. You will be required to oversee the company's operations, which includes various teams...
- Call Center Agent Customer Service Handle inbound and outbound customer calls professionally Respond to customer inquiries, concerns, and requests Provide accurate information about products and services Maintain detailed and accurate call records Ensure...
- ..., PH Full-Time Hourly MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing...
- ...tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple... ...direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies...
- ...s business globally. Here are the key things you will do to: Drive finance initiatives to position Finance Shared Services as a centre of excellence aligned with the Aurecon Blueprint and Finance strategy. Shape and deliver long-term FSS strategy, supporting ongoing...
- Job Description: Manage the day to day operations within the sorting center using the daily performance report, track record of high performance and team improvement Ensure procedures and regulations are enforced Dispute resolution within and outside the team ...
- Job Description: Update daily trackers for middle mile operational functions in SPX Express Monitor, track and check daily activities and utilization levels against the targeted number Provide information to stakeholders about daily tracker performance or whenever...
- ...The Opportunity | Workforce Management Director The Workforce Management (WFM) Director is responsible for overseeing and optimizing... ...resource needs. Utilize advanced forecasting models to predict call volumes, workload, and staffing requirements. Ensure that the right...
- ..., PH Full-Time Hourly MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing...
- ...updating, enhancing and producing training materials, identifying, recommending and administering ongoing/new training in alignment with call center customer service philosophy and business needs Responsibilities: Partners with department leaders to identify...
- ...CALL CENTER TRAINER (Permanent WFH) Starting salary: PHP 18,000 - PHP 23,000 (Please apply only if the salary offer meets your expectations.) Job Description: Conduct effective training sessions for trainees. Collaborate with co-trainers, managers, and other...
- ...Role Summary This HR Director is responsible for country HR leadership for IWG's employing entities in the Philippines, notably for the Manila Global Service Centre (GSC). This entails full accountability over talent acquisition, strategic workforce initiatives, rewards...
- ...Job Description - Director, Operations Department Call Center Operations Reports To Managing Director Employment Type Full-Time Work location IT Park, Cebu Work schedule PH night shifts Job Summary This role requires a multi-talented leader with...
- ...respective brands to customers, vendors and partners. Our Finance Business Services Team is seeking a highly motivated Director, Finance Shared Service Centre, to lead our finance process towers for 3 brands: foodpanda (APAC), foodora (Europe), and Yemeksepeti (Turkey),...