The Branch Quality Assurance Officer conducts regular physical and digital audits across pawnshop branches, verifies appraisal accuracy for jewelry, gadgets, and forex transactions, and ensures proper implementation of company policies and procedures. The role also evaluates key operational areas such as cash handling, inventory, equipment, and SOP compliance while recommending process improvements to strengthen branch performance and compliance.

This position is within the pawnshop industry; therefore, candidates with direct experience in pawnshop operations, auditing, appraisal, or branch compliance may be particularly well-suited for the role.

Duties and Responsibilities

Conduct branch compliance audits aligned with BSP regulations, internal policies, and applicable government requirements
Perform physical and digital verification of jewelry, gadget, and forex appraisals to ensure accuracy and compliance
Assess pawnshop branch operations, including:
Cash on Hand (COH) validation for accuracy and proper accounting
Furniture, Fixtures, and Equipment (FFE) inventory, condition, and utilization checks
Strict compliance with Standard Operating Procedures (SOPs)
Ensure proper implementation of security protocols specific to pawnshop operations
Document audit findings and prepare detailed reports with corrective and preventive action recommendations
Handle special audit tasks such as vault stock turnover and vault combination changes when required
Ensure accuracy and completeness of branch records, books, and official receipts
Maintain integrity, transparency, and proper documentation in all audit activities
Participate in training related to pawnshop appraisal systems, SOPs, POS tools, and audit processes
Maintain company-issued tools and equipment in proper working condition
Prepare weekly audit plans based on assigned branch coverage and schedules
Perform other tasks as assigned by the immediate supervisor

Qualifications

College level or graduate in any related course
At least 2 years of experience in pawnshop branch operations, auditing, quality assurance, compliance, or related functions
Exposure to pawnshop operations, including jewelry appraisal, gadget appraisal, forex transactions, branch audits, and compliance reviews, is relevant to the responsibilities of this role.
Knowledge in pawnshop operations, especially jewelry, gadget, and forex appraisal processes
Proficient in Microsoft Office applications
Strong analytical skills with high attention to detail
High integrity, ethical judgment, and objectivity
Team player with strong collaboration skills
Willing to travel and perform fieldwork assignments
Able to work under pressure while maintaining accuracy and compliance

What We Offer

Competitive compensation and benefits package
Government-mandated benefits including 13th-month pay
HMO coverage and performance-based incentives
Supportive and values-driven pawnshop industry work environment
Training and career development opportunities in audit and operations
Regular weekday schedule for tenured employees