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  • Team Lead

     ...control procedures and address any quality issues promptly Performance Metrics: Monitor and track key performance metrics, such as agent tasks and responsibilities. Take corrective actions as needed to meet or exceed performance targets Training and Development:... 

    Boldr

    Tacloban
    7 days ago

  • Technical Support Specialist T3

     ...as Salesforce, HubSpot, Slack, or Jira. Familiarity with AI-powered support tools, including experience evaluating response quality or configuring agent behaviour. Prior experience in a SaaS product support environment with a quality-over-volume support model.... 

    Boldr

    Tacloban
    23 days ago