Get new jobs by email
- ...flag any potential issues. Shadow/reverse shadow newbies for product knowledge and act as a buddy to help bridge the gap between agents and TLs during training. Identify opportunities and recommendations for continuous process improvement. You are expected...
- ...responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth and development...
- ...responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time. You will ensure the smooth functioning of technical operations, monitor...
- ...opportunities for tooling, documentation, and internal process enhancement, especially in support of AI-driven systems (e.g., Fin AI Agent) Contribute to internal projects and pilots aimed at improving teammate efficiency and the overall customer experience...
- ...those of the Team Captain’s reporting directly to you. You will serve as a point of escalation for issues outside the authority of an agent or Team Captain. You will also be working with the Service Delivery Manager as well as the People Manager to identify growth and...