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- ...Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update...
- ...The Tier 1 IT Helpdesk, or MSP Support Agent provides high-quality customer service and technical support to clients through multiple communication channels, primarily by phone. Serves as the frontline support for IT and High-Speed Internet Access (HSIA) concerns, ensuring...
7 $ per hour
...U.S.-Based Technology Startup Seeking IT Helpdesk Specialists Location: Remote (Applicants Must Be Based in the Philippines) Terms... ..., Australia, and New Zealand. As the customer base grows, the support team needs broader coverage outside traditional U.S. business...- ...fast-growing technology companies, helping its clients represent, protect and grow their... ...experience firsthand our dedication to supporting People First. Job Description IT Help... ...to imagine what it's like being an IT Helpdesk. Imagine yourself going to work with one...
- ...the Role We are looking for a Junior helpdesk engineer. The person applying for this... ...importance. The technologies we use and support are varied, and thus we are looking for a... ...Profile A motivated and customer-focused IT professional with experience providing...
- ...Extenteam is on a mission to streamline and support vacation rental businesses by providing... ..., Engineering, Product and Admin (IT, Data etc). We are spread out across the... ...Is About: We are looking for a Support Helpdesk Business Specialist for a Property management...
- ...Science, Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred). At least 2 years of experience in...
- ...Business, Marketing, Business, Information Technology, or related field. At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment. Proven expertise with live chat and ticketing tools like Zendesk,...
- ...What is your mission? We are looking for an IT Support Technician to provide first-level technical support, manage IT incidents and service requests, and ensure a seamless end-user experience. The role is responsible for incident management, remote troubleshooting...
- ...may substitute for a portion of the experience requirement. Experience Minimum 2 years of experience in backend product support, ad tech engineering support, technical integrations, or QA in a technical setting. Strong preference for SaaS experience, with...
- ...Qualifications: Experience At least 2 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role. Experience in SaaS, especially with API-first platforms, multi-tenant...
- ...candidates with demonstrated WFM or BPO operations expertise. Experience With or without professional experience in customer support, technical support, workforce management, or a related operations role. Experience within a BPO, digital advertising, or online...
- ...Software Engineering, Information Systems, or a related technical discipline. Equivalent hands-on technical experience in a QA, support engineering, or ad tech role will be considered alongside formal education. Experience: At least 2 years of professional experience...
- ...Recognizing and escalating more difficult problems to Tier 2 support Desired experience: Candidates must have at least... ...employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care...
- ...be considered alongside relevant operational management experience. Experience At least 2 years of experience in customer support, technical support, workforce management, or a related BPO operations role. Experience within a digital advertising, BPO, or online...
- ...Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment with experience in backend product support, ad tech engineering support, or...
- ...laptops, printers, and mobility devices. Conduct preventive maintenance of IT equipment including hardware inspection, software updates, and internal cleaning of computers and data racks. Support branch device deployment activities including setup, configuration, asset...
- ..., develop your skills, and grow within a supportive environment that values diverse perspectives... ...the RFC intake process, liaise with IT Security where needed. Support the rollout... ...~2–4 years in IT support or a technical helpdesk role. ~ Working familiarity with at...
- ...are a fast-growing SaaS company that is changing the FinTech application development (non-OMS) landscape. We are looking for an IT Support Associate who has experience providing remote support for US-based users, with a strong aptitude for troubleshooting hardware and...
- ...Job Title: IT Support Technician (Remote) Schedule: Monday–Friday | 9:00 AM – 5:00 PM EST Location: Remote Job Description We are looking for a skilled Remote IT Support Technician to join our Managed Service Provider (MSP) service desk team....Remote job
- ...COMPANY PROFILE: One of the leading Japanese IT companies in Cebu. This Japanese owned IT provides web development services and... ...making it as the fastest growing IT firm Position: Japanese Helpdesk Support Company Industry: IT Company Work Location: Cebu City Salary...
- ...Overview of the Role The Level 2 IT Support is responsible for delivering advanced technical assistance to end-users and internal IT teams. This role focuses on diagnosing and resolving complex technical issues, ensuring timely escalation when necessary, and maintaining...
1 $ per day
...AND IMMUNITY, STARTING DAY ONE! Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! Awesome... ...Vibrant City Location: Work in BGC (Day Shift!) As an IT Support Engineer... You'll be responsible for providing comprehensive...1 $ per day
...AND IMMUNITY, STARTING DAY ONE! Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! Awesome... ...Vibrant City Location: Work in Eastwood (Day Shift!) As an IT Support Engineer... You'll be responsible for providing comprehensive...- ...Philippines, Canada, South Korea, China "Most IT roles fix problems after people notice... ...outward. The Senior Network & IT Support Engineer is the role that closes that gap... ...across all four countries. Endpoint helpdesk queue process established and running....
- ...Job Req Number: 122154 Time Type: Full Time Position target: An IT SUPPORTER’s main responsibility is to support customers via phone, email and IM Chat. This includes processing User Admin related requests and doing first line troubleshooting and analysis for...
- ...Group Philippines is recruiting on behalf of a major Asian capital markets and investment group. Our client is seeking a Senior IT Support Analyst to provide technical assistance, guidance, and support to internal end users in their daily business operations. This...
- ...Network & IT Support First Principles Engineer & Senior Team Member We’re hiring for our Network & IT Support team , but we’re not looking for someone whose idea of a good day is closing 20 tickets. In fact, we’d rather you prevent those 20 tickets from being...
- ...software, network and other peripherals Resolve technical issues and respond on service requests in a timely manner. Endpoint support (Sophos, Intune, AD, M365, etc) Handle onsite/colocation equipment (server rack, structured cabling, etc) Provide after office...
- ...installation and roll-out, repairs, upgrades and day-to-day user support. Responsibilities: Administer and Monitors on both... ...installation of local extensions. Coordinates the clients on IT support and project setup requirements. User desktop support...