IT helpdesk (l1) jobs in Pasig

Qualifications: • Minimum of 3 years of directly related experience in this field. • Preferably 3 years experience specializing in IT/Computer - Network/System/Database Admin or equivalent. • Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer... 

Job Responsibilities: ● Follow standard operations and procedures. ● Recognize and escalate priority problems in accordance with Client standards. ● Ensure one call resolution prioritizing customer satisfaction. ● Perform basic troubleshooting when necessary. Qualifications...

 ...case notes to keep users appraised of case progress and allow for problem analysis and prompt escalation. Remote troubleshooting of IT hardware and software issues Maintain hardware and software inventory control and asset management records. Coordinate with... 

∙ Minimum 3 years’ experience specializing in managing Technical Support or equivalent. ∙ Minimum 5 years’ experience with Hardware/Software troubleshooting especially on Microsoft Products ∙ Candidate shall have deeper understanding on Desktop Engineering, tools, and...

• Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. • Answers simple to complex questions about installation, operation, configuration...

 ...different channel available - Perform first contact resolution for specific request or incident if applicable - Log & monitor status of IT Infrastructure related Requests and Incident in the ticket system via Ticketing System - Initial assessment of service requests and... 

 ...of English-speaking countries Responsibilities · Network Monitoring · Event Management and Incident Management · Diagnosing IT infrastructure errors · Troubleshooting network and server issues · Maintaining patch and update management · Backup management... 

Job Description Desktop operating system maintenance, troubleshooting, and diagnosis  Desktop connectivity troubleshooting  Application installation and support  Printer installation and support  Client VPN installation and support  O365 Administration Support...

 ...Job Opening IT Helpdesk Job Industry Outsourcing/Offshoring Job Type Full-Time Experience Level Associate Date Posted 2024-04-26 Job Location Don Carlos Palanca Makati 1229 NCR Philippines Company Information Cooee... 

Responsibilities: Provide independent and high-quality responses to our customers via e-mail , Telegram, and social media Identifying customer needs and helping customers solve their issues. Analyzing and reporting product malfunctions Update our internal databases...

Job Title: IT Helpdesk (Helpdesk Technician) Client Industry: IT Services Provider Location: Quezon City, Philippines (Onsite) Shift and Schedule: Monday to Friday, 8-12 hours per day Position Overview RecruitGo is in search of an IT Helpdesk who will be working... 

 ...good working knowledge of networking concepts and VPN's, Windows 10 & 11 and Office applications Experience within the IT sector in a helpdesk/customer service role Use your own computer as this is 100% WFH Duties For This Position Include Providing remote... 

 ...PABX administration - authorization code access, etc Cisco switches administration - change vlan, proxy settings, etc Manages IT Helpdesk Newton Tool for Request and Incident Management within the SLA ATM and PABX (call routing equipment) troubleshooting... 

 ..., and dispatch of support tickets through Autotask, ensuring adherence to SLAs and effective issue resolution. L1 Technical Support: Handle basic IT support tasks including Microsoft 365 administration, Microsoft Teams, SharePoint, and OneDrive management, Windows... 

 ...Technical Support Analyst Do you have experience in IT Services? Are you passionate about the chance to bring your experience to...  ...basic training, and technical support to end-users  Monitor the Helpdesk / Service Center system and respond appropriately and timely to... 

 ...maintain computer systems and applications. Collaborate with IT teams to escalate and resolve complex problems. Document troubleshooting...  ...Service: Customer-focused, patience, interpersonal skills. Experience: Previous helpdesk or IT support experience preferred.... 

FOR IMMEDIATE HIRING!!! Job Summary: To provide technical support to users in an efficient and accurate manner. Which will be considered as the firm’s front liner and will solve basic technical problems and provide support for all assigned areas. The goal is to make...

 ...Shifting - rotation every 3 months Candidate must possess at least a Bachelor's/College Degree , any field. Required skill(s): IT Onsite Support, Ticketing System, Incident Management, O365. Must have at least 1 year of relevant working experience 1 online...