Application Administrator Job Description Template
Our company is looking for a Application Administrator to join our team.
Responsibilities:
- Ensure adherence to change management control procedures by gaining approval from the process management steering committee prior to implementation;
- Proactively propose and implement improvement solutions to common problems;
- Act as a key technical contact for customers and ability to manage customers and deliver to the contractual service level agreement;
- Maintain the documentation and processes of managed Applications Services for administration and support;
- Perform all work assigned is performed in accordance with client SLAs and Cloud Services management priorities;
- Perform evaluation for root cause of Incidents and instigate actions to correct both the Incident and the underlying cause;
- Review issues and determine action plans relating to managed Applications services.
Requirements:
- Previous experience in support applications within the CRM space;
- Telco application experience is advantageous;
- Experience in Windows, Linux and UNIX OS.