Automotive Aftersales Manager
Full-time
Fortune Electricars Philippine Corp.
Job Title: Aftersales Manager (Automotive/EV Focus)
Employment Type: Full-time
Job Overview
We are looking for a dynamic and experienced Aftersales Manager to spearhead our post-sales operations. As the primary lead for our automotive service and parts department, you will ensure our customers receive top-tier support throughout their ownership journey. The ideal candidate will blend technical expertise in Electric Vehicles (EVs)with strong administrative skills in insurance and procurement.
Key Responsibilities
- Insurance Management: Lead the coordination and processing of vehicle insurance claims; act as the primary liaison between the company, insurance providers, and customers to ensure seamless settlements.
- Parts Procurement & Inventory: Manage the sourcing and purchasing of high-quality automotive parts; maintain optimal inventory levels and build strong relationships with suppliers to ensure cost-efficiency.
- Technical Leadership: Provide expert guidance on vehicle maintenance and repairs, with a specific focus on the unique diagnostic and service requirements of Electric and Hybrid Vehicles (EVs) .
- Customer Retention: Develop and implement aftersales programs and service standards to maximize customer satisfaction and loyalty.
- Team Supervision: Oversee service technicians and administrative staff, ensuring all safety protocols and quality standards are met.
Qualifications
- Industry Experience: Minimum of 1 year of experience in the automotive industry, preferably in a supervisory or management role within Aftersales or Service Operations.
- EV Knowledge: Understanding of Electric and Hybrid Vehicles technology, battery systems, and specialized EV maintenance is highly required.
- Technical Skills: Proven experience in handling automotive insurance claims and procurement/buying of automotive spare parts.
- Education: Bachelor’s degree in Mechanical Engineering, Automotive Technology, Business Management, or a related field.
- Licenses: A valid Driver’s License is a significant advantage.
- Soft Skills: Strong negotiation skills, excellent command of English and Filipino, and a customer-centric mindset.
Vacancy posted 1 day ago
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