Operations Support

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Main Duties

• Process and monitor incoming pre-alerts and shipment documents, ensuring completeness and accuracy.

• Encode and update shipment information in databases and operational systems.

• Prepare shipment records, Delivery Receipts (DR), and warehouse inbound transactions.

• Track and trace import and export shipments and monitor shipment milestones.

• Update shipment status and milestones in operational portals and systems.

• Monitor shipment movements and confirm actual arrival at the destination.

• Conduct regular system/data checks to identify and resolve discrepancies.

• Coordinate with Operations teams regarding missing information, delays, and operational concerns.

• Maintain accurate and timely shipment records and perform other operational tasks assigned by the Operations Manager.

Qualifications

• Graduate of any 4-year course, preferably in Logistics, Supply Chain, Business Administration, or a related field.

• Experience in logistics, freight forwarding, import/export, or operationsis an advantage.

• Proficient in Google Sheets/Exceland comfortable working with operational systems.

• Strong attention to detail and high level of accuracy in data entry and documentation.

• Can work independently with minimal supervision.

• Willing to work in a fast-paced and operational environment.

Submit a job application

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.