Order-To-Cash (OTC) Specialist

Role Purpose

To implement policies and procedures for investigating and evaluating new and existing customer creditworthiness, extend or revoke credit lines/limits, and collect overdue accounts.

Key Tasks and Accountabilities

Key Activities

• Sends collection follow-ups and accurate statements of account to clients on a monthly basis and as required via email or collection letter.
• Makes phone follow-ups with clients and works on the collection of receivables within agreed credit terms.
• Conducts monthly reconciliation meetings with clients.
• Attends client requirements relating to credit and collection, such as special billing requests, EDI, detailed computation of charges, and other related matters.
• Understands the SOP of each assigned client, particularly on rates, billing, and collection requirements.
• Monitors and reviews excessive credit limits and credit overruns.
• Prepares a weekly analysis of customers’ receivable balances on a per-invoice basis and works on the immediate resolution of concerns for timely collection of accounts receivable.
• Coordinates with M&S and Operations on disputed or returned invoices and other issues raised by clients affecting collection and monitors immediate resolution. Otherwise, escalates to the OTC Manager for assistance.
• Monitors the credit line of assigned clients and coordinates with M&S for necessary adjustments to the credit limit, termination, or renewal of credit line one month prior to expiration.
• Escalates delinquent accounts and accounts recommended for legal action to the OTC Manager.
• Maintains an efficient file of assigned clients and keeps records of ageing reports, reminders and demand letters, SOPs, and related documents.
• Coordinates with collectors regarding collections for the day and submits the daily collection itinerary schedule to Admin.
• Processes allocation of customer payments through DR/CR matched up in MA!N Tool daily.
• Participates in the company’s quality program by joining related activities.
• Performs other duties and responsibilities that may be assigned from time to time.
• Prints collection receipts daily for AR GSC accounts.
• Ensure collection receipts are issued and printed daily.
• Completes the action list and proposal in MA!N Tool daily and updates invoice status.

Track internal KPIs such as:

• Ensure proper management of accounts receivable
• Increased collection and reduction of bad debts
• Reduction of overdue and bad debts.
• Healthy cash position for the company.
• Maintain updated ageing of client receivables.
• Accuracy of billing to clients

Skills / Qualifications

Education Level/ Certification Requirements

• Bachelor’s degree in Accountancy

Expected Years of Experience (Minimum)

• Minimum 1-2 years of related experience

Skills

• Good communication and presentation skills
• Software skills (Word, Excel, PowerPoint, etc.)
• Strong conceptual and analytical skills
• High numeric skills and strong attention to detail
• Communication skills spoken and written
• End Result orientation.
• Credible, Committed, high level of motivation
• Can deal with people from any level and showing respect for people