Healthcare Account Representative- Paid Training

Customer Service Representative – Healthcare Metro Manila | Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry. Job Description We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times. Responsibilities: Respond to patient and client inquiries via phone, chat, or email Provide guidance on healthcare services, claims, and coverage Assist with form submissions and claim processing Document all interactions accurately Escalate complex issues to supervisors when necessary Maintain service quality and satisfaction metrics Schedule & Training: Shifting schedules including nights and weekends Paid training on healthcare systems and company processes Requirements: At least High School or Senior High School graduate Strong English communication Customer-oriented with attention to detail Basic computer skills and multitasking ability Onsite availability in Metro Manila Why Join Us Competitive pay and incentives Exposure to healthcare accounts and industry knowledge Collaborative environment with growth opportunities Apply Now Join Caldwell to provide exceptional healthcare support while building a rewarding BPO career.