Support Engineer/IRT

At Check Point, our Workspace Security team is redefining how organizations protect today's modern workforce. We secure every user, every device, every application, and every connection—whether employees are working from the office, at home, or anywhere in between.

As part of this team, you will join a group of passionate, collaborative professionals who thrive on innovation, ownership, and solving complex cybersecurity challenges. We move quickly, challenge conventional thinking, and work together across Product, Engineering, Sales, Customer Success, and Support to deliver best-in-class security solutions to customers around the world.

This is a team where ideas are welcomed, initiative is encouraged, and your contributions have a direct impact on the success of both our customers and our business. We value curiosity, accountability, continuous learning, and a customer-first mindset. Every team member plays an important role in shaping the future of Workspace Security while helping organizations stay ahead of an ever-evolving threat landscape.

If you're looking for an opportunity to work with talented people, solve meaningful problems, and make a real impact in one of cybersecurity's fastest-growing businesses, you'll fit right in.

Job Description

• Troubleshoot and resolve endpoint installation, configuration, connectivity, and performance issues across Windows, macOS, and Linux environments.
• Perform deep-dive analysis using system logs, traces, and debug data to identify root causes.
• Document all reported issues, diagnostic steps, and resolutions in the ticketing system for knowledge sharing and trend analysis.
• Escalate unresolved or complex cases to Tier 3 Engineering or R&D teams with detailed findings and replication steps.
• Proactively identify recurring problems and recommend product or process improvements to reduce break/fix volume.
• Collaborate with internal teams (Support, QA, R&D, Product Management) to drive rapid resolution of high-impact incidents.
• Maintain high standards of communication with customers, ensuring timely status updates and clear explanations of findings and solution

Qualifications

Required

Qualifications

• 3+ years of experience in technical support , end point administration or troubleshooting
• Perform incident response and forensic analysis of compromised systems, identify and provide recommendations for remediation
• Formulate and direct incident response efforts, prioritize those response efforts, and create legible incident reports that describe the compromise vector, attacker methodologies and artifacts
• Strong knowledge of OS troubleshooting (Windows, macOS, Linux), including tools like Wireshark and Windows debugging.
• Familiarity with cloud platforms (Azure, AWS, Linux, macOS) and directory services (EntraID/Active Directory).
• Understanding of threat prevention tools and SIEM integration.
• Knowledge of hardware components (BIOS, EFI, hard drives) and MDM/UEM platforms.
• Experience with ServiceNow or Salesforce ticketing systems.
• Ability to manage multiple support cases under tight deadlines while maintaining attention to detail.

Preferred Skills

• Previous experience with Check Point Products. 
• Experience with scripting and automation (PowerShell, Python, batch scripting). 
• Experience with MDM tools such as Intune, JAMF, and WorkSpace One. 
• Experience with forensic investigation and CIRT processes. 
• API integration and web developer tools knowledge. 
• SQL and database querying experience. 
• Cybersecurity certifications such as Security+, CISSP, CEH are a plus. 
• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field.

Soft Skills

• Strong teaching and communication abilities—able to translate technical jargon into clear language.
• Creative problem-solving and customer-focused mindset.
• Team-oriented with a collaborative approach.
• Humble and curious—willing to ask questions and learn.