Associate IT Support Specialist

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

ShipStation Global has an opening for a Help Desk Administrator who will be the front-facing member of the IT department and interact with end-users via email, phone, or in person.

The Help Desk Administrator will support Macs, PCs, printers, and related equipment. Tasks include end user support, license tracking, audits, low-level systems management, and routine maintenance tasks.

What will you be doing?

Responsibilities:

• Provide helpdesk support to resolve problems to the end user’s satisfaction.
• Monitor and respond quickly to the help desk ticket queue.
• Onboarding of new users.
• Install, test and configure new workstations, equipment, and software.
• Assist in maintaining an accurate inventory of all equipment and license assignments.
• Work in a team and effectively interact with others.
• Escalate issues to senior staff as necessary.

What are we looking for?

Necessary Qualifications:

• Working knowledge of Mac and PC environments.
• Amazing troubleshooting skills.
• Ability to quickly adapt and learn with minimal oversight.
• Enjoy end user support and face to face interactions.
• Previous experience in similar role or have proven strong technical skills.
• Be able to lift 50+ lbs.
• Be able to navigate between company locations as necessary. ( We have two locations that are 2 blocks apart)

The Tech

Google Suite

What do we offer?

1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

Dental Insurance:

• Coverage for essential dental care services.

Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

• Financial protection for your loved ones.

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

️ Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

Paid Sick Days:

• 15 paid sick days per year.

Paid Holidays:

• Observation of statutory national and local holidays.

Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

Education Benefits:

• Support for continuous learning and professional development.

Referral Program:

• Incentives for recommending great talent to join the team.