HIRING CSR Non-Voice Agent Located in Cebu
Full-time
Caldwell Communications Consultancy Philippines
Customer Service Representative – Non-Voice
Cebu City - Cebu | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Cebu. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Non-Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.
Responsibilities:
- Respond to customer inquiries via chat or email
- Provide accurate information on products, services, or accounts
- Resolve issues efficiently
- Log all interactions in the system
- Escalate complex issues to supervisors
- Maintain service quality and client satisfaction metrics
Schedule & Training:
- Shifts include nights, weekends, and holidays
- Paid training on non-voice tools and procedures
Requirements:
- High School or Senior High School graduate (College preferred)
- Strong written English communication
- Customer-focused, detail-oriented, and solution-driven
- Basic computer skills and multitasking
- Willing to work onsite in Cebu City
Why Join Us
- Competitive pay with incentives
- Career development and mentorship opportunities
- Collaborative and supportive work environment
Apply Now
Kickstart your non-voice customer service career in Cebu at Caldwell and help clients through email and chat while growing professionally.
Vacancy posted 8 days ago
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