Massive Hiring CSR Role! Open For All | Virtual Hiring (No Mock Call)

About us

VVS. International Medical Center is a leading healthcare organisation dedicated to providing exceptional patient care and support services. We pride ourselves on delivering high-quality medical services with a patient-centric approach. Our team is committed to excellence and creating a welcoming environment for both patients and staff members.

About the role

We are conducting massive hiring for Customer Service Representatives (CSRs) to join our dynamic team at VVS. International Medical Center. This is a fantastic opportunity to be part of a growing healthcare organisation without the pressure of traditional mock call assessments. This full-time position is based in Cebu City, Cebu, and offers a chance to develop your customer service career in the medical sector.

As a CSR, you will be the first point of contact for our patients and clients, providing them with professional support, answering queries, and ensuring their experience with our medical center is positive and efficient. Your role is vital in maintaining our reputation for excellent patient care and support.

Key responsibilities

• Handle incoming patient enquiries and calls with professionalism and empathy

• Provide accurate information about medical services, facilities, and appointment scheduling

• Process patient requests and complaints in a timely and courteous manner

• Assist with appointment booking, rescheduling, and cancellations

• Maintain detailed and accurate records of patient interactions and follow-ups

• Direct calls and enquiries to the appropriate department or medical professional

• Respond to patient concerns and escalate complex issues to senior team members when necessary

• Provide support through multiple communication channels including phone, email, and chat

• Contribute to a positive team environment and support colleagues

• Meet and maintain performance targets and quality standards

What we're looking for

• Strong communication skills with the ability to speak clearly and professionally

• Excellent listening and empathy skills to understand and address patient needs

• Ability to multitask and manage multiple calls or enquiries simultaneously

• Basic computer literacy and proficiency with customer service software systems

• Patience and a positive attitude when dealing with challenging situations

• Reliable and punctual with the ability to work scheduled shifts

• Problem-solving skills and the ability to think on your feet

• Experience in customer service or call centre environments is preferred but not essential

• Knowledge of healthcare services or medical terminology is advantageous

• Flexibility to work in a fast-paced healthcare environment

What we offer

VVS. International Medical Center is committed to supporting the professional development and wellbeing of our team members. We offer competitive remuneration packages, opportunities for career progression within our healthcare organisation, and a supportive work environment. We provide comprehensive training to ensure you succeed in your role, and we foster a culture of teamwork and collaboration. Our full-time position offers job security and the chance to be part of a growing medical centre that values its staff.

Apply now

If you are ready to launch your customer service career in the healthcare industry and would like to join our team, we encourage you to apply today. This is an excellent opportunity for candidates of all experience levels, and the virtual hiring process means you can apply conveniently from anywhere in Cebu City. Submit your application now and become part of the VVS. International Medical Center family.