Sales Representative
Full-time
Snaphunt
We are seeking a Sales Representative with a technical mindset to assist customers experiencing issues with their Facebook and Instagram accounts. You will engage with inbound leads who have requested help with account-related concerns such as hacked accounts, disabled profiles, advertising restrictions, and other platform access issues.
This role combines sales, customer communication, and technical problem-solving. The ideal candidate is confident speaking with customers, skilled at identifying their needs, and able to clearly explain technical solutions in a simple and professional manner.
Key Responsibilities
- Contact and follow up with inbound leads via phone and other communication channels.
- Understand customer issues related to Facebook and Instagram accounts.
- Explain available services and solutions in a clear and professional manner.
- Qualify leads and convert inquiries into paying customers.
- Maintain accurate records of customer interactions and sales activities.
- Build trust and rapport with customers while providing excellent service.
- Collaborate with internal teams to ensure smooth customer onboarding and issue resolution.
- Meet individual sales and performance targets.
Requirements
- Previous experience in sales, customer support, appointment setting, or a related client-facing role.
- Excellent verbal and written English communication skills.
- Comfortable handling phone conversations and overcoming objections.
- Strong interpersonal and relationship-building skills.
- Technical aptitude and ability to understand digital platform issues.
- Ability to explain technical concepts to non-technical customers.
- Self-motivated, organized, and results-driven.
- Reliable internet connection and a quiet work environment.
Preferred Qualifications
- Experience in cybersecurity, technology services, SaaS, digital marketing, or social media-related industries.
- Familiarity with Facebook Business Manager, Meta advertising platforms, or social media account management.
- Experience handling inbound sales leads.
- Knowledge of common account security, hacking, or platform access issues.
Vacancy posted 16 hours ago
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