CSR Healthcare Account - Open to Fresh Graduates
23000 PhpFull-time
Caldwell Communications - Cebu
Healthcare Account Agent (Call Center) Location: Cebu City (Onsite) Job Type: Full-Time Salary: Up to ₱23,000 per month About the Role We are looking for Customer Service Representatives to join our Healthcare Account in Cebu City. As a Healthcare Account Agent, you will assist customers with healthcare-related concerns, including benefits, coverage, claims, provider information, and account inquiries. Key Responsibilities
- Answer customer inquiries via phone, chat, or email
- Assist customers with healthcare benefits, coverage, claims, and provider information
- Provide accurate information and support
- Resolve customer concerns professionally and efficiently
- Document customer interactions in the system
- Escalate complex concerns when necessary
- Meet quality and customer service standards
- High School or Senior High School Graduate
- College undergraduate or graduate is an advantage
- No experience required
- Fresh graduates and career shifters are welcome to apply
- Good English communication skills
- Basic computer skills
- Willing to work onsite and on a shifting schedule
- Up to ₱23,000 monthly salary
- Performance-based incentives and bonuses
- Paid training from Day 1
- Career growth opportunities
- Skills development and training programs
- Onsite in Cebu City
- Shifting schedule
- May include weekends, holidays, and night shifts
Vacancy posted 7 days ago
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