Call Center Agent -Baguio

Job Summary We are looking for an experienced Customer Service Representative to join our team. The ideal candidate has at least 6 months of customer service or BPO experience, excellent communication skills, and a passion for delivering exceptional customer support. You will be responsible for assisting customers, resolving concerns efficiently, and providing accurate information while maintaining a positive customer experience. Key Responsibilities Handle inbound and outbound customer interactions via phone, email, or chat. Resolve customer inquiries, complaints, and concerns in a professional and timely manner. Provide accurate information about products, services, and company policies. Document customer interactions and update records in the system. Meet quality standards, productivity targets, and customer satisfaction goals. Escalate complex issues to the appropriate department when necessary. Maintain professionalism and empathy in every customer interaction. Follow company procedures and compliance guidelines. Qualifications At least 6 months of BPO or customer service experience. High School Graduate (Old Curriculum), Senior High School Graduate, or College Graduate. Excellent English communication skills, both verbal and written. Strong problem-solving and active listening skills. Basic computer navigation and typing skills. Willing to work onsite and on a shifting schedule, including weekends and holidays if required. Ability to work in a fast-paced environment. What We Offer Competitive salary package Performance incentives and bonuses HMO and other company benefits Paid training Career growth and promotion opportunities Supportive and dynamic work environment