Customer Service Agent
Full-time
NeksJob Philippines
Join our team as a Customer Support Representative, where you will guide clients through their concerns across multiple platforms, whether by voice, written email, or instant chat. Your daily focus will be on providing clear product explanations, resolving service issues, and ensuring every client feels heard. Ideal candidates are great conversationalists, patient listeners, combined with solid basic computer navigation skills.
Main Responsibilities
Handle inbound phone calls regarding account details, product information, and order updates.
Explain company policies, service offerings, and account options clearly to clients.
Analyze and troubleshoot customer issues in a calm, professional manner.
Resolve concerns promptly, aiming to fix issues on the initial contact.
Maintain clean and accurate records of all customer interactions and account changes.
Qualifications
At least 6 months call center experience
SH/SHS Grad
Willing to work on site
Basic computer literacy
Good communication skills
Why Join Us
Paid Training
Competitive Salary
Bonuses
HMO and Other Benefits
Career Growth Opportunities
Fun and Supportive Team Environment
Vacancy posted 9 days ago
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