Order to Cash Operations Specialist/Team Lead

RESPONSIBILITIES:

• Overall OTC Deductions & Ageing reporting
• Escalation handling from Sales and Account Coordinators
• Next level escalation in managing queries from critical vendors
• Works with Treasury for decision on priority vendors/payments
• Production Supervision and Support
  •    Coordinates individual and team work assignments 
  •    Monitors work load balancing 
  •    Supports high quality work through a positive environment 
  •    Monitors team members performance with the focus on improvement
  Service Level Agreements and Performance Metrics
  •    Ensures individual and team service levels are met or exceeded 
  •    Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements 
  •    Front line contact for questions or issues surrounding service levels     
• Quality
  •    Participates in providing feedback to the Quality team for improvement suggestions 
  •    Works with auditing resources on individual and team error trends 
  •    Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
• Performance Management
  •    Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period 
  •    Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards

SKILL AND QUALIFICATIONS:

• Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
• with at least 4 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
• With at least 7 to 8 years of OTC/Accounts Receivable experience
• With 2 years of supervisory experience
• Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang
• Willing to work in any shifts i.e. night shift, graveyard schedule etc.
• Good communication skills

#LI-PH

Quezon City

Mandaluyong City

Taguig

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