Network Administrator - 19991
1800 - 2000 $Somewhere
Employment Type: Â Full-Time
Schedule: Â 9:00 AM â 6:00 PM Eastern Time (US Business Hours)
Location: Â Remote (Philippines only)Â
Compensation: Â USD $1800 â $2000 per month
Position Overview
We are seeking a highly skilled, proactive Network & Systems Administrator to oversee, optimize, and secure our enterprise IT infrastructure. In this role, you will be the backbone of our technology environment, managing everything from cloud architecture (Microsoft 365/Azure) and robust network ecosystems (Cisco Meraki/Ubiquiti) to comprehensive cybersecurity frameworks.
The ideal candidate is a versatile technical expert who thrives in a fast-paced, fully remote, multi-site environment. You are just as comfortable designing secure network topologies and deploying automated scripts as you are providing empathetic, high-tier technical support to our team. If you are a self-motivated problem solver looking to own an infrastructure and drive continuous operational improvement, we want to hear from you.
Key Responsibilities
Network & Infrastructure Management
Administer & Maintain: Monitor and optimize enterprise network infrastructure, specifically Cisco Meraki firewalls, switches, wireless networks, and Ubiquiti networking solutions.
Troubleshoot: Resolve complex LAN, wireless, and internet connectivity issues across distributed multi-site environments.
Optimize: Monitor network performance, security, and availability; implement timely network upgrades, patches, and industry best practices.
Microsoft Cloud Administration
M365 Ecosystem: Fully support and administer Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive.
Identity & Access Management: Manage Microsoft Entra ID, overseeing user provisioning/deprovisioning, group management, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access policies.
Azure & Licensing: Support and administer Microsoft Azure resources, services, and tenant licensing.
Cybersecurity & Compliance
Threat Mitigation: Monitor security alerts and lead responses to potential threats, vulnerabilities, and incidents.
Hardening Security: Administer endpoint protection, email security, identity management, and conditional access.
Audits & Training: Participate in security audits, risk assessments, and remediation efforts while assisting with company-wide cybersecurity awareness training.
Help Desk, Support & Asset Management
Tier 1â3 Support: Provide comprehensive hardware, software, network, and application support to both technical and non-technical end users.
Lifecycle Management: Own the employee onboarding/offboarding technical process, hardware provisioning, and software lifecycle management.
Tool Management: Oversee support ticketing via Freshworks/Freshdesk and utilize Atera (or similar RMM tools) for system monitoring, automation, and endpoint management.
Telecommunications: Administer VoIP phone systems, managing call quality, routing, provisioning, and vendor relations.
Documentation & Process Improvement
Technical Writing: Create and maintain network diagrams, technical documentation, knowledge base articles, and SOPs.
Projects & Innovation: Identify opportunities to improve IT processes, drive automation (via PowerShell), and lead infrastructure upgrade projects.
Qualifications
Required Experience & Education
Experience: 5+ years of proven experience in Network Administration, Systems Administration, or a related enterprise IT infrastructure role.
Environment: Demonstrated experience supporting fully remote users and distributed, multi-site environments.
OS Expertise: Advanced proficiency in supporting Windows 10 and Windows 11 environments.
Core Technical Profile
Must-have hands-on experience with the following stack:
Cloud & Identity: Microsoft 365, Microsoft Entra ID, Microsoft Azure, and Microsoft Intune.
Hardware & Networking: Cisco Meraki, Ubiquiti networking solutions, and enterprise VoIP systems.
ITSM & RMM: Freshworks/Freshdesk and Atera (or equivalent Remote Monitoring & Management platforms).
Security: Advanced knowledge of Identity & Access Management (IAM), endpoint security, phishing protection, and email security protocols.
Preferred Qualifications
Advanced experience with Microsoft Intune and endpoint management.
Proficiency with PowerShell scripting and infrastructure automation.
Familiarity with established cybersecurity frameworks and vulnerability management tools.
Active industry certifications, such as:
Microsoft 365 / Azure Administrator Associate
Cisco Meraki Solutions Specialist
CompTIA Network+ / Security+
Skills & Competencies
Communication: Proven ability to translate complex technical concepts into clear, actionable advice for non-technical users.
Problem-Solving: Exceptional, methodical troubleshooting skills across cloud, network, and hardware layers.
Autonomy: Highly self-motivated, accountable, and capable of working independently in a 100% remote setting.
Prioritization: Strong organizational skills with the ability to balance day-to-day support requests with long-term infrastructure projects in a fast-paced environment.
Mindset: A strong cybersecurity-first mindset coupled with a collaborative, proactive approach to team success.
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