Network & Systems Administrator - 19991

Position Overview

We are seeking a highly skilled, proactive Network & Systems Administrator to oversee, optimize, and secure our enterprise IT infrastructure. In this role, you will be the backbone of our technology environment, managing everything from cloud architecture (Microsoft 365/Azure) and robust network ecosystems (Cisco Meraki/Ubiquiti) to comprehensive cybersecurity frameworks.

The ideal candidate is a versatile technical expert who thrives in a fast-paced, fully remote, multi-site environment. You are just as comfortable designing secure network topologies and deploying automated scripts as you are providing empathetic, high-tier technical support to our team. If you are a self-motivated problem solver looking to own an infrastructure and drive continuous operational improvement, we want to hear from you.

Key Responsibilities

Network & Infrastructure Management

• Administer & Maintain: Monitor and optimize enterprise network infrastructure, specifically Cisco Meraki firewalls, switches, wireless networks, and Ubiquiti networking solutions.

• Troubleshoot: Resolve complex LAN, wireless, and internet connectivity issues across distributed multi-site environments.

• Optimize: Monitor network performance, security, and availability; implement timely network upgrades, patches, and industry best practices.

Microsoft Cloud Administration

• M365 Ecosystem: Fully support and administer Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive.

• Identity & Access Management: Manage Microsoft Entra ID, overseeing user provisioning/deprovisioning, group management, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access policies.

• Azure & Licensing: Support and administer Microsoft Azure resources, services, and tenant licensing.

Cybersecurity & Compliance

• Threat Mitigation: Monitor security alerts and lead responses to potential threats, vulnerabilities, and incidents.

• Hardening Security: Administer endpoint protection, email security, identity management, and conditional access.

• Audits & Training: Participate in security audits, risk assessments, and remediation efforts while assisting with company-wide cybersecurity awareness training.

Help Desk, Support & Asset Management

• Tier 1–3 Support: Provide comprehensive hardware, software, network, and application support to both technical and non-technical end users.

• Lifecycle Management: Own the employee onboarding/offboarding technical process, hardware provisioning, and software lifecycle management.

• Tool Management: Oversee support ticketing via Freshworks/Freshdesk and utilize Atera (or similar RMM tools) for system monitoring, automation, and endpoint management.

• Telecommunications: Administer VoIP phone systems, managing call quality, routing, provisioning, and vendor relations.

Documentation & Process Improvement

• Technical Writing: Create and maintain network diagrams, technical documentation, knowledge base articles, and SOPs.

• Projects & Innovation: Identify opportunities to improve IT processes, drive automation (via PowerShell), and lead infrastructure upgrade projects.

Qualifications

Required Experience & Education

• Experience: 5+ years of proven experience in Network Administration, Systems Administration, or a related enterprise IT infrastructure role.

• Environment: Demonstrated experience supporting fully remote users and distributed, multi-site environments.

• OS Expertise: Advanced proficiency in supporting Windows 10 and Windows 11 environments.

Core Technical Profile

Must-have hands-on experience with the following stack:

• Cloud & Identity: Microsoft 365, Microsoft Entra ID, Microsoft Azure, and Microsoft Intune.

• Hardware & Networking: Cisco Meraki, Ubiquiti networking solutions, and enterprise VoIP systems.

• ITSM & RMM: Freshworks/Freshdesk and Atera (or equivalent Remote Monitoring & Management platforms).

• Security: Advanced knowledge of Identity & Access Management (IAM), endpoint security, phishing protection, and email security protocols.

Preferred Qualifications

• Advanced experience with Microsoft Intune and endpoint management.

• Proficiency with PowerShell scripting and infrastructure automation.

• Familiarity with established cybersecurity frameworks and vulnerability management tools.

• Active industry certifications, such as:

  • Microsoft 365 / Azure Administrator Associate

  • Cisco Meraki Solutions Specialist

  • CompTIA Network+ / Security+

Skills & Competencies

• Communication: Proven ability to translate complex technical concepts into clear, actionable advice for non-technical users.

• Problem-Solving: Exceptional, methodical troubleshooting skills across cloud, network, and hardware layers.

• Autonomy: Highly self-motivated, accountable, and capable of working independently in a 100% remote setting.

• Prioritization: Strong organizational skills with the ability to balance day-to-day support requests with long-term infrastructure projects in a fast-paced environment.

• Mindset: A strong cybersecurity-first mindset coupled with a collaborative, proactive approach to team success.