Customer Service Representative
Full-time
Metacom Careers
Description - Respond to customer inquiries via phone, email, and chat in a professional manner.
- Assist customers with product information, order status, and troubleshooting issues.
- Maintain accurate customer records and update information in the database.
- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Collaborate with team members to enhance customer service processes.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 0–2 years of experience in customer service or related field.
- Skills and Competencies: Strong communication and interpersonal skills.
- Qualities and Traits: Patience and empathy towards customers.
- Responsibilities and Duties: Ability to handle high-stress situations and manage customer expectations.
- Working Conditions: Ability to work flexible hours, including evenings and weekends.
Vacancy posted 3 days ago
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