Corporate Banking Relationship Agent

Corporate Banking Relationship Agent

Position Description
Corporate Banking Relationship Agent

Position Description
Are you passionate about helping people and looking to build a rewarding career in customer service? Join our team as a Corporate Banking Relationship Agent and become an essential part of a dynamic, supportive, and growth-driven environment.

As a Corporate Banking Relationship Agent, you will be the voice of our company. You’ll handle customer calls, provide helpful and accurate information, and ensure each customer receives an excellent experience. We’ll equip you with the training and tools you need to succeed—even if you’re new to the BPO industry.

Your future duties and responsibilities
Your future duties and responsibilities
What You’ll Do
• Answer and manage customer calls with professionalism and empathy
• Address inquiries, provide solutions, and resolve concerns with confidence
• Deliver accurate information while following established call flows and processes
• Document and log customer interactions following quality standards
• Coordinate with higher-level support teams for concerns outside your scope
• Contribute to a positive and efficient work environment

Who We’re Looking For
• Senior High School (K-12) graduate or College undergraduate
• Fresh graduates and career shifters are welcome
• Good English communication skills
• Active listener with a customer-first mindset
• Able to follow call procedures and company guidelines
• Basic computer and internet literacy
• Can work under pressure and adapt quickly to changes

What Makes You a Great Fit
• You enjoy helping customers
• You stay calm and professional in any situation
• You’re eager to learn and grow
• You value teamwork and good communication
• You’re reliable with attendance and schedule adherence

Additional Requirements
• Amenable to working onsite
• Comfortable with graveyard and shifting schedules
• Willing to attend meetings, support teammates, and maintain quality performance

Grow With Us
We believe in continuous learning and professional development. You’ll get the support, coaching, and opportunities you need to build confidence and advance your skills. We value people who are proactive, open to feedback, and excited to grow their careers in customer service.

Successful candidates will enjoy these benefits when they join CGI:
• Career Development
• Multicultural Interaction
• Share Purchase Plan (SPP)
• Profit Participation Plan (PPP)
• Provident Fund
• Leave Entitlements (upon hire)
• HMO Coverage (upon hire)
• Extended HMO Coverage
• Group Life Insurance (upon hire)
• Health and Wellness Program
• Member Referral Program
• Special Meal Allowance
• Member Assistance Program (MAP)
• Corporate Social Responsibility Program

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.