Hiring CSR - No Mock Call (Open for all) Up to 25K Salary per month!

About us

Stark BPO Services is a dynamic and growing Business Process Outsourcing company dedicated to delivering exceptional customer service solutions. We pride ourselves on creating a supportive work environment where our team members can thrive and advance their careers. With a focus on quality service delivery and employee satisfaction, we partner with leading global brands to provide outstanding customer support across multiple channels.

About the role

We are hiring Customer Service Representatives (CSRs) for a full-time position based in Bulua, Cagayan de Oro, Misamis Oriental. This is an excellent opportunity for individuals seeking to launch or advance their career in customer service, with no mock call requirement. As a CSR at Stark BPO Services, you will be the voice of our clients, delivering outstanding customer support and building lasting relationships with customers. This role offers a competitive salary of up to 25,000 pesos per month and is open to candidates of all experience levels.

What you'll be doing

• Handle inbound and outbound customer inquiries via phone, email, chat, or other communication channels

• Provide accurate, timely, and professional responses to customer questions and concerns

• Process customer requests, transactions, and account information with attention to detail

• Troubleshoot customer issues and escalate complex problems to appropriate departments when necessary

• Maintain comprehensive and accurate customer records and documentation

• Follow company protocols, scripts, and quality standards consistently

• Meet or exceed performance targets including call handling time, customer satisfaction scores, and sales metrics

• Collaborate with team members and supervisors to resolve customer issues efficiently

• Contribute to a positive team environment and participate in ongoing training and development activities

What we're looking for

• High school diploma or equivalent qualification

• Strong communication skills with the ability to articulate clearly and professionally

• Customer-focused mindset with a genuine desire to help and satisfy customers

• Ability to multitask and manage time effectively in a fast-paced environment

• Basic computer literacy and proficiency with Microsoft Office applications

• Patience, empathy, and emotional intelligence when dealing with diverse customer personalities

• Reliable and punctual with a strong work ethic

• Previous customer service experience is preferred but not required

• Fluency in English, both written and verbal

What we offer

• Competitive monthly salary of up to 25,000 pesos based on qualifications and performance

• Comprehensive benefits package including health insurance and social security contributions

• Opportunities for skills development and career advancement within the company

• Supportive and inclusive workplace culture that values teamwork and collaboration

• Performance-based incentives and bonuses

• Flexible work arrangements designed to support work-life balance

• Professional training programmes to enhance your customer service capabilities

• A welcoming environment that welcomes applicants from all backgrounds and experience levels

Apply now

If you are ready to build a rewarding career in customer service with Stark BPO Services, we encourage you to submit your application today. Join our team and make a difference in the lives of our customers whilst growing your professional skills and career prospects.