SAP Sales and Distribution Specialist
Full-time
Grundfos IS Support and Operations Centre Philippines, Inc.
Application Analyst, CRM
- The Application Analyst belongs to a Team focused on supporting our Business users in the day-by-day operations within the Application Area of Customer Relationship Management solving the medium to high complexity tickets and collaborating with Senior Consultants in related Projects.
Your main responsibilities:
- Application Support: Responsible to solve Tickets escalated from Level 1 Support as system bugs, requests for service and change requests
- Ticket Analysis: Responsible to analyse the tickets and identify the Root Cause
- Training: Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system
- Project: Limited support of projects under the supervision of Application Consultant
Your background:
- 2-3 years of experience are needed
- Degree preferable in – Sales Business
- Experience with SAP CRM 7 is Mandatory in the following Areas:
- CRM Sales (Account, Activity, Opportunity, Quotation)
- CRM Interaction Center (Interaction Record, Service Requests, Service Orders)
- Experience with SAP C4C will be considered in the evaluation
- Knowledge of other SAP modules (ie. CS, SD, LE) will be extra bonus
- This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented
- International experience from either previous job in Global oriented Companies or from similar experience through consultancy assignments are mandatory
Vacancy posted more than 2 months ago
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