Sales Administrator - #982980
Expansion International Group Ltd
About Our Client
Our client is an award-winning digital signage business serving some of the UK's leading hospitality and catering brands. From their base in Finchley, their team surveys, installs and manages digital display solutions nationwide. They're an established business in a growth phase, and that means the right people will find their role growing with them.
At our client, seven values shape how they work every day. They put solving customers' problems first, stay curious and keep asking the right questions, and hold themselves responsible through individual accountability as a cornerstone of their integrity. They believe in enjoying what they do; a positive team culture matters here. They pursue excellence in everything they deliver, stay nimble in the face of change, and act sooner, with pace, purpose and a bias for action.
The Role
Our client designs, supplies, installs and supports digital signage, EPOS and operational technology for some of the UK's busiest venues – food and beverage, contract catering and stadia venues – where screens, menu boards and audio systems have to work flawlessly on match day and every day.
As Sales Administrator you will start at the back end of the sales process, supporting our account managers and the Sales and Marketing Director. You will follow up quotes, chase purchase orders, keep our contract catering pipeline moving and make sure every won project reaches our installation teams without a gap. This is an administration role with regular client contact: you will follow up with clients to see quotes and orders through to a close.
You will learn how audio-visual projects are scoped, priced and delivered. No AV industry experience is required. What matters is attitude, organisation and curiosity. We will train you on the products and the market.
Accountabilities
Quotations & Pricing You will prepare accurate quotations and pricing schedules for digital signage, AV and EPOS projects from templates, supplier price lists and account manager briefs. You will request and check supplier pricing, stock and lead times for displays, media players, mounts and audio equipment.
Quote Follow-Up & Pipeline You will track quotes and follow up with clients and prospects to progress them through to a close. You will keep the contract catering pipeline up to date.
Orders & Project Handover You will raise sales orders and purchase order requests and chase outstanding purchase orders, checking that pricing, margins and delivery details match the agreed quote. You will hand over won projects to the operations and installation teams with complete, accurate paperwork.
CRM & Reporting You will own the accuracy of the CRM and project boards – contacts, opportunities, stages, values and next actions – and log enquiries, calls and email activity so the whole team has a single, up-to-date view of every account. You will produce weekly pipeline, quote-conversion and activity reports for the Sales and Marketing Director.
Client Contact & Support You will respond promptly to client and internal queries on quote status, orders and delivery dates by email, phone and Teams, and schedule meetings, site surveys and demos for the sales team.
Tenders & Marketing Support You will help compile tender and framework responses, collating case studies, certifications and compliance documents. You will support trade shows and marketing campaigns, for example lead-list uploads, event registrations and collateral updates.
Who We're Looking For
Excellent attention to detail, especially with numbers, pricing and data entry
3+ years experience in a similar sales position/role/environment
Strong written and spoken English, with a confident, professional phone manner
Competent with Microsoft 365, particularly Excel, Word, Outlook and Teams
Highly organised, able to manage several tasks at once, prioritise and meet deadlines
Curiosity and a proactive, can-do attitude, with eagerness to learn
Desirable: previous experience in sales administration, order processing, customer service or office administration
Desirable: familiarity with a CRM (Monday.com) or work-management tool (e.g. monday.com, HubSpot, Salesforce)
Desirable: an interest in audio-visual technology, digital signage or hospitality
Desirable: a business, marketing or technology qualification, or an apprenticeship in a related field
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