Senior Network Engineer

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth. Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us!

Job Overview

The Senior Network Engineer provides advanced networking expertise within the Managed Services organization, serving as the subject matter expert and senior escalation point for complex network and firewall issues. This role contributes to technical leadership, root cause analysis, documentation, and the planning and implementation of network solutions. You will have deep expertise in enterprise networking and advanced firewall management across multiple platforms, with a strong focus on security, stability, and scalability of client environments.

Key Responsibilities

• Incident Lifecycle Ownership: Own the full lifecycle of complex network and firewall incidents — from detection through resolution and post-incident review — ensuring accountability for technical outcomes, stability, and documentation.
• Critical Incident Leadership: Lead investigation and resolution of critical network incidents, driving coordination across internal teams, vendors, and customer stakeholders.
• End-to-End Technical Ownership: Make technical decisions and take end-to-end ownership of network issues, driving resolution without reliance on further escalation.
• Project Delivery: Lead technical delivery of network projects, including scoping, estimation, design, and implementation.
• Root Cause Analysis: Perform root cause analysis and develop long-term remediation strategies to prevent recurrence of network issues.
• Change Validation: Validate and approve network changes, designs, and remediation strategies to ensure quality and compliance.
• Infrastructure Management: Configure, maintain, and troubleshoot Cisco, Palo Alto, and Fortinet networking and firewall equipment.
• Environment Optimization: Conduct targeted cleanup and improvements of existing network environments to ensure stability and scalability, minimizing customer downtime.
• Security Collaboration: Collaborate with the security team to ensure proper network hardening is in place and that all risks are properly mitigated or remediated.
• Mentorship: Provide technical guidance and mentorship to junior engineers.
• Documentation: Contribute to architecture documentation, diagrams, and operational runbooks.

Qualifications

• Education: A degree or equivalent experience in Computer Science or a related field.
• Experience: 10+ years of experience within an MSP, VAR, ISP, NOC, or enterprise IT environment, with a strong focus on troubleshooting and maintaining existing network infrastructure.
• Technical Skills: Advanced, hands-on experience managing enterprise firewalls across Cisco (ASA/FTD/FMC), Palo Alto Networks (PAN-OS, Panorama), and Fortinet (FortiGate, FortiManager). Strong knowledge of TCP/IP, OSPF, BGP, EIGRP, IPSec, SNMP, STP, VTP, and VLANs. Familiarity with network infrastructure in virtualized environments (VMware or similar), including virtual switches and network segmentation. Experience with application-level troubleshooting, packet inspection, and OSI layer analysis.
• Soft Skills: Excellent interpersonal and communication skills with a customer-first approach. Proven ability to lead technical teams and mentor junior engineers. Strong analytical and problem-solving mindset with a focus on long-term solutions.
• Language: Excellent written and verbal English communication skills required for client-facing and cross-team collaboration.

Preferred Qualifications

• Active CCNP certification or equivalent (Palo Alto PCNSE or Fortinet NSE 4/7 also valued).
• Experience with Cisco Unified Communications Manager (CUCM) and enterprise voice/unified communications infrastructure.
• Experience with cloud networking across AWS, Azure, or Google Cloud Platform.
• Experience with network security practices including hardening, monitoring, and threat assessment.
• Prior experience in an MSP environment with exposure to ITIL-based service delivery models.
• Experience delivering customer-facing IT network projects.

What We Offer

Here at Acxelsus, our people come first. We offer total compensation to ensure our team experiences overall wellness and has the financial resources and support they need.

• Market-competitive salary
• Health & group life insurance
• Fixed weekends off; Dayshift schedule
• Paid time off and birthday leave
• Learning & development
• Employee recognition
• Work-life balance
• Diverse and positive work environment

Ready to experience the #AcxelsusAdvantage ? Join our team today!