Customer Service Representative
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Description - Respond to customer inquiries through various channels including phone, email, and chat.
- Provide product and service information to customers accurately and efficiently.
- Resolve complaints and issues by identifying the root cause and providing effective solutions.
- Maintain customer records and document interactions in the CRM system.
- Collaborate with team members to enhance service delivery and customer satisfaction.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 0–2 years of customer service experience preferred.
- Skills and Competencies: Strong verbal and written communication skills.
- Skills and Competencies: Proficient in using customer service software and CRM tools.
- Qualities and Traits: Empathetic, patient, and able to work under pressure.
Vacancy posted 3 days ago
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