Technical Clerk
Full-time
ThinkUp Management Solutions, Inc.
Qualifications : - Bachelor’s Degree in Information Technology (I.T) or related field.
- Experience in RMA (Return Merchandise Authorization) is a must.
- Strong communication skills, both written and verbal.
- Proficient in email correspondence.
- Detail-oriented, organized, and able to multitask.
- Basic knowledge of technical troubleshooting.
Duties and Responsibilities :
- Manage the RMA process , ensuring the proper return and replacement of merchandise.
- Communicate with customers regarding their return requests and provide timely updates.
- Maintain accurate RMA records and generate reports.
- Assist with basic technical troubleshooting and coordinate with the technical team.
- Work closely with the warehouse and logistics teams for product returns.
- Provide excellent customer service and address issues professionally.
Vacancy posted 21 days ago
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