Ticketing Agent - Travel Account (CSR) - Pasig

Customer Service Representative - Travel Metro Manila | Onsite Sapient About us Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career, just like many of our current team members who chose to grow with us. Job Description We are hiring Travel Customer Service Representatives to assist clients with bookings, itineraries, and travel inquiries. You will ensure smooth travel experiences and accurate information for every customer. Responsibilities: Respond to travel inquiries via phone, chat, or email Assist with flight, hotel, or tour reservations Modify or cancel bookings as needed Document interactions and booking details accurately Escalate complex travel issues to supervisors Maintain quality, productivity, and customer satisfaction metrics Schedule & Training: Shifts may include nights, weekends, and holidays Paid training on travel systems and company processes Requirements: High School or Senior High School graduate (College preferred) Excellent English communication skills Customer-focused, detail-oriented, and solution-driven Basic computer skills Willing to work onsite in Metro Manila Why Join Us Competitive salary with performance incentives Exposure to diverse travel accounts Mentorship, training, and opportunities for career growth Apply Now Help travelers enjoy seamless experiences while building your career in the BPO industry at Sapient.