Customer Service Representative for beginners

URGENT HIRING - TO START ASAP- NO CCE REQUIRED GF Vector 3, Northgate, Alabang, Muntinlupa City

• UP TO 16,000 to 22,000 salary package + Performance incentive bonus + Annual performance increase + 14th month pay

HMO Coverage on Day 1 (HMO for up to 2 dependents)

• Leave credits + leave encashment
• At least K12 or High School graduates

or Send me a direct message for faster hiring process!

Job Title: Call Center Agent / Customer Service Representative

Job Summary:

Responsible for handling inbound and/or outbound customer calls, addressing inquiries, resolving concerns, providing product or service information, and ensuring customer satisfaction while meeting company performance standards.

Key Responsibilities:

• Answer incoming customer calls professionally and courteously.
• Assist customers with inquiries, complaints, and service requests.
• Provide accurate information about products, services, and company policies.
• Resolve customer concerns efficiently and escalate complex issues when necessary.
• Document customer interactions in the company's system.
• Meet performance metrics such as quality, productivity, attendance, and customer satisfaction scores.
• Follow company procedures and compliance requirements.
• Maintain confidentiality of customer information.

Qualifications:

High school graduate or equivalent (requirements vary by company).

Good English communication skills, both verbal and written.

Basic computer and typing skills.

Strong problem-solving and customer service skills.

Ability to work in shifting schedules, including weekends and holidays.

BPO/call center experience is an advantage but often not required for entry-level positions.

Skills:

• Excellent communication skills
• Active listening
• Customer service orientation
• Multitasking
• Time management
• Adaptability
• Attention to detail